Salesforce Administrator

BS&A•Lansing, MI

About The Position

The Senior Salesforce Administrator is responsible for the configuration, administration, and optimization of BS&A’s Salesforce ecosystem (e.g., Sales Cloud, Revenue Cloud (Salesforce CPQ & Salesforce Billing), Service Cloud, Experience Cloud, Professional Services PSA and Financial Cloud). This role centers on secure, reliable operations: user and permission management, org configuration, high-quality data, and robust automation via Salesforce Flows. The Admin partners closely with Finance, IT, Customer Success, and Business Operations to deliver new functionality, enable reporting, and execute releases in coordination with our Salesforce Developer and integration teams.

Requirements

8+ years as a Salesforce Administrator/Consultant supporting multi-cloud environments.
Strong expertise with Salesforce Flows, security model (profiles/permission sets/sharing), and environment/release execution.
Solid data stewardship: processing, validations, deduplication, imports/exports, and reconciliations.
Salesforce Advanced Administrator Certification Required
Bachelor's degree in Computer Science, Information System, or related field.

Nice To Haves

Hands-on experience with CPQ & Salesforce Billing and Experience Cloud preferred.
Familiarity with adjacent integrations (e.g., HubSpot, Certinia/FinancialForce, Snowflake/Tableau/Power BI); able to partner with developers on changes.
Salesforce Platform Administrator II and/or Platform App Builder preferred.
Salesforce CPQ Specialist Certification Preferred
Certinia PSA, Rev Mgmt., and ERP and/or related Certinia certifications a plus
Other combinations of education and experience may be considered in substitution for the minimum qualifications.

Responsibilities

Configure and maintain Sales/Service/Experience Clouds, CPQ & Billing; manage objects, fields, page layouts, record types to enable the business.
Maintain multiple environments (dev/test/prod); schedule and execute releases and sandboxes refreshes per change control governance.
Administer users, profiles, permission sets, roles, sharing rules, and SSO policies; uphold least privilege standards.
Ensure data integrity and compliance (validation rules, duplicate management, audits).
Design, test, and deploy Salesforce Flows (record-triggered, scheduled, subflows, invocables) and approvals to streamline operations.
Partner with the Developer to decide config vs. code and to harden error handling and logging.
Build and maintain reports/dashboards for Finance/CS/Ops; enable downstream analytics handoffs (e.g., Snowflake/Tableau/Power BI).
Triage feature requests and incidents; resolve issues across configuration/data/integrations. Communicate status and progress. Report on requests for trending analysis.
Create or partner on SOPs, admin runbooks, and user guides; deliver targeted training for new features.
Coordinate with integration/Dev teams on connected systems (e.g., HubSpot, Certinia/FinancialForce, Snowflake, Tableau. SharePoint); validate field mappings and data flows.
Participate in UAT, cutovers, and post-release reviews, track adoption and feedback.
Ability to evaluate Salesforce requirements and provide for:
Overall recommendation on whether any such requirements “should” be managed with Salesforce or not.
If “yes”, what is the proper way to design and build the requirement taking advantage first of out of the box objects & features and second if customization is required, how to best leverage native workflow tools like Salesforce Flows, and third, if necessary, how to customize with Apex.