Salesforce Business Systems Analyst

Big Brothers Big Sisters of America

10d•Remote

About The Position

As a direct report of the Senior Product Manager, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office. You will work closely with the Senior Product Manager as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.

Requirements

Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
3-5 years of relevant experience as a Salesforce Administrator and 1-2 years of relevant experience as a Business Analyst.
3+ Years of Experience in Salesforce
Advanced understanding of Salesforce platform capabilities, features, and best practices
Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities
Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems
Experience with agile development methodologies
Active belief and practice in documentation
Advanced analytical and problem-solving skills
Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization
Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment
Ability to work independently and proactively, taking ownership of tasks and driving them to completion
Demonstrates enthusiasm towards continued personal/professional development
Ability to use project management tools to manage work
Responsible use and adherence to the organization's (BBBSA) IT policies on acceptable use of AI.

Nice To Haves

Salesforce Certifications, such as Salesforce Certified Administrator; or Salesforce Certified Advanced Administrator
Salesforce Certifications, such as Salesforce Certified Business Analyst or Salesforce Salesforce Certified Marketing Cloud Email Specialist

Responsibilities

Perform Salesforce admin/UAT/configuration/data migration/integration/training tasks.
Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
Design and implement Salesforce solutions and functionalities, leveraging external solutions where appropriate
Design and implement Salesforce reports and dashboards
Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.
Elicits business requirements directly from stakeholders, demonstrating a strong understanding of BBBSA processes and standards
Review, analyze and evaluate business systems, models, requirements, and needs
Identify opportunities for process improvement and optimization within Salesforce and related systems
Define requirements and converting them into workable user stories
Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs
Lead Salesforce initiatives, including managing project timelines and resources
Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success
Analyze & identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders
Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action
Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
Provides consistent follow-up regarding assigned projects and after meetings.
Manages related and other duties as assigned in support of department and business needs.