Salesforce Engagement Manager

NeuraFlash, Part of Accenture

16h•Remote

About The Position

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Requirements

10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

Nice To Haves

Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
Eager to embrace challenging situations and enjoys solving complex problems
Proven ability to work cross-functionally
Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems

Responsibilities

Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation
Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
In collaboration with Neuraflash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
Travel up to 25% for customer projects and company events

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