Salesforce Technology Analyst

Capgemini • New York, NY

13h • $100,000 - $118,000

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Description:
Role Overview
We are seeking a Salesforce Technology Analyst to support enterprise CRM initiatives through business, system, and data analysis. This role partners closely with business, compliance, and technology teams to translate complex requirements into scalable, well-documented Salesforce solutions.
The ideal candidate has strong analytical skills, hands-on Salesforce functional knowledge, and proven experience working in Agile delivery environments within regulated or enterprise settings.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 5+ years of experience in business analysis, systems analysis, data analysis, or technical analysis
• Hands-on experience with Salesforce or CRM platforms, including understanding of: Configuration concepts Data structures and objects Workflows and automation Reporting and dashboards
• Experience working in Agile environments using JIRA and Confluence
• Strong stakeholder management, communication, and documentation skills
• Proven ability to work independently and manage multiple priorities
• Proficiency in Microsoft Excel, including pivot tables and data analysis

Nice To Haves

• Salesforce Certified Platform Administrator
• Salesforce Certified Sales Cloud Consultant
• Experience in financial services or other regulated environments

Responsibilities

• Analyze business, system, and data requirements and translate them into actionable Salesforce and CRM solutions
• Partner with business, compliance, and technology stakeholders to document current and future-state processes
• Develop and maintain detailed artifacts including user stories, process flows, data mappings, and functional specifications
• Support Agile delivery by managing user stories, backlog refinement, sprint activities, and documentation using JIRA and Confluence
• Identify opportunities for automation, workflow optimization, and system integration to improve operational efficiency
• Validate solutions through UAT support, stakeholder walkthroughs, and release coordination
• Present findings, recommendations, and solution designs to business and technical audiences
• Maintain accurate documentation of system configurations and application states
• Stay current with Salesforce platform features, best practices, and emerging technologies

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level