SAM ITAM Data Analyst for CMDB / Processing Data

General Dynamics Information Technology

2d•$85,093 - $98,900•Remote

About The Position

Seize your opportunity to make a personal impact as a Software Asset Management (SAM) ITAM Data Analyst for CMDB / Processing Data supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. A SAM ITAM Data Analyst manages CMDB configurations and processes lifecycle data across ITAM workflows for CMS, ensuring asset tracking, compliance monitoring, and proactive risk mitigation in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. The Analyst actively investigates discrepancies, generates reconciliation data, and collaborates with procurement and IT teams to validate hardware/software lifecycle processes.

Requirements

Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Minimum 5 years of experience in Software Asset Management or IT asset reporting roles.
Proven experience with CMDB platforms, specifically ServiceNow (SAM Pro, ITOM/Discovery)
Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting
Understanding of SAM/ITAM principles and their integration into enterprise infrastructure
Strong skills with SQL, Excel, and ServiceNow Performance Analytics
Ability to troubleshoot data quality issues and work with IT support teams to resolve them
Familiarity with software license compliance metrics and entitlement tracking
Knowledge of SaaS usage analytics and license reclamation processes
Ability to interpret cost optimization opportunities from financial models or vendor pricing structures
Knowledge of the end-to-end lifecycle, including procurement, deployment, harvesting/reclamation, and disposal
Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
Strong commitment to a proactive approach to identifying, documenting, and improving data governance workflows
Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)
Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years

Nice To Haves

Certified Software Asset Management (CSAM) certification or equivalent
Certified Hardware Asset Management Professional (CHAMP) certification or equivalent
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
Working knowledge of advanced predictive analytics tools such as AWS QuickSight or similar
Awareness of data confidentiality and security protocols aligned with compliance requirements
Understanding of regulatory frameworks associated with federal acquisition
Experience with CI/CD pipelines and DevOps concepts

Responsibilities

Develop and maintain detailed reports and dashboards for SAM operations
Monitor software utilization, license compliance, and procurement analytics
Generate Effective License Position (ELP) reports and audit-ready documentation
Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders
Ensure data integrity and consistency across all reporting platforms
Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success
Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency
Serve in a mentoring and/or task leadership capacity to support other team members as required

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee’s date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.