Scheduling Associate

Neal R Gross & Co • Washington, DC

12h • $45,000 • Hybrid

About The Position

Neal R. Gross & Co. (NRGCO), a leader in court reporting and transcription services, is seeking a highly organized and client-focused Scheduling Associate to join our team. This role is critical in coordinating legal proceedings and meetings while ensuring exceptional client service.
We need a self-motivated, detail-oriented, and quality-focused professional, with a passion for delivering outstanding customer service. You have a proven ability to manage complex schedules, resolve problems efficiently, and adapt to new technologies and procedures. If you enjoy building relationships and take pride in being a trusted resource for clients and colleagues, this role is for you.
Location: This is a hybrid role and requires someone to be in the office 2-3 days a week. The office is located at 1716 14th St NW Ste. 200, Washington, DC 20009. On the work from home days, we need someone available at their home computer 9am-5pm to respond to client calls and emails.
If you thrive in a fast-paced environment, excel in problem-solving, and have a hospitality mindset, we encourage you to apply.

Requirements

• 0-3+ years of work experience. New grads are encouraged to apply!
• Excellent oral and written communication skills, with a professional and calm demeanor under pressure.
• Exceptional organizational and time-management skills with a keen attention to detail.
• Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment.
• Flexibility to work after hours as needed and maintain an exceptional attendance record.
• Demonstrated ability to maintain confidentiality of sensitive information.
• Proven experience in administrative roles, ideally in a legal or court reporting environment.
• Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required.
• Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred.

Nice To Haves

• Bachelor’s degree in Business Administration, Public Relations, Law or a related field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience.

Responsibilities

• Respond to client requests via email and phone, ensuring timely and professional communication.
• Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry.
• Confirm and cancel assignments for the next business day with clients and assigned resources.
• Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs.
• Resolve scheduling issues, escalating complex matters to management as needed.
• Build and maintain strong professional relationships with clients, subcontractors, and team.
• Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, nationwide members.
• Work closely with court reporting team to ensure clients needs are not only met but exceeded.

Benefits

• Competitive compensation package; $45k/year, or more for experienced applicants
• Medical and dental insurance coverage
• 9 paid vacation days plus federal holidays
• Parental leave
• Job security for high performers, with many employees having tenure of 10+ years
• Occasional remote work opportunities
• A dynamic work environment with supportive colleagues and opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level