Scheduling Clerk

Wellpath•Indianapolis, IN

About The Position

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring for overlooked, underserved, and vulnerable patients Diversity, equity, inclusion, and belonging Autonomy in a warm team environment Growth and training Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: DailyPay, receive your money as you earn it! Tuition Assistance and dependent Scholarships Employee Assistance Program (EAP) including free counseling and health coaching Company paid life insurance Tax free Health Spending Accounts (HSA) Wellness program featuring fitness memberships and product discounts Preferred banking partnership and discounted rates for home and auto loans Eligibility for perks and benefits varies based on employee type and length of service. Why Us Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time. How you make a difference The Scheduling Clerk plays a key role in keeping clinic operations running smoothly by providing essential administrative and scheduling support to the Health Services Administrator/Program Manager. This position coordinates provider, clinic, and telehealth schedules, manages consultations and appointments, and uses ERMA‑CM and PTRAX to track on‑site and off‑site services and referrals. Working closely with teams across the organization, the Scheduling Clerk helps ensure timely care coordination, accurate documentation, and smooth day‑to‑day operations.

Requirements

High school diploma or equivalent.
One (1) or more years of clinic Experience preferred.
None required.

Responsibilities

Manage front‑office communications and scheduling, including multi‑line phone coverage, accurate message routing, consultation intake, and appointment coordination.
Coordinate and track patient care activities, including on‑site and off‑site clinic schedules, emergency procedures, inpatient hospitalizations, and specialty referrals.
Maintain accurate records and systems, entering and updating data in ERMA‑CM and PTRAX, managing filing systems, and ensuring timely processing of requests and documentation.
Monitor compliance and reporting requirements, including queue management, care management audits, event reconciliation, and creation of required tracking logs and lists.
Provide administrative and clerical support, such as preparing weekly packets and trip sheets, posting orders per contract, and performing additional duties as assigned.