Scheduling Specialist I

Scottish Rite for Children•Dallas, TX

1d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Scheduling Specialist I Location: Dallas - Hospital Additional Posting Details: PRN (Per Diem) On-site, non-hybrid As-needed basis Monday - Friday 7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm Hours may vary according to operational demands during high census and staffing gaps Job Description: Responsibilities Greet patients/families in a professional and welcoming manner Performs scheduling and registration process for appointments within the ambulatory setting Functions as a liaison between patients, families, and intradepartmental staff Performs check-in and check-out for patient visits Greet callers in a professional and welcoming manner, field questions, and assist in making patient appointments Screen and route inbound/outbound calls in a timely manner; includes creating telephone encounters as necessary Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team Communicate appointment details with patients, provide necessary instructions, and appropriately answer questions Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights Obtain accurate collection of patient demographics, insurance coverage, and other relevant information Promote and assist patients/families in signing up for MyChart Functions as a liaison between patients, families, clinical care teams, intradepartmental staff, and community provider offices Maintains and distributes incoming departmental faxes Maintains and acts on individual email and Inbasket pools and messages Scanning of clinical record information and correspondence into patient’s electronic record Maintains scheduling, registration, and referral work queues in Epic Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period Maintains patient information and documentation in electronic medical record Supports hospital and departmental performance improvement goals Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations Supports departmental initiatives and change efforts Practices financial and resource stewardship Engages in strong communication and acts as team player in supporting mission and vision of organization Additional duties as assigned At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer. For questions, contact careers@tsrh.org.

Requirements

High school diploma or equivalent required
Minimum 2-year relevant experience preferred

Nice To Haves

Strong written and verbal communication skills preferred
Strong organizational and interpersonal skills preferred

Responsibilities

Greet patients/families in a professional and welcoming manner
Performs scheduling and registration process for appointments within the ambulatory setting
Functions as a liaison between patients, families, and intradepartmental staff
Performs check-in and check-out for patient visits
Greet callers in a professional and welcoming manner, field questions, and assist in making patient appointments
Screen and route inbound/outbound calls in a timely manner; includes creating telephone encounters as necessary
Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols
Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
Communicate appointment details with patients, provide necessary instructions, and appropriately answer questions
Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
Obtain accurate collection of patient demographics, insurance coverage, and other relevant information
Promote and assist patients/families in signing up for MyChart
Functions as a liaison between patients, families, clinical care teams, intradepartmental staff, and community provider offices
Maintains and distributes incoming departmental faxes
Maintains and acts on individual email and Inbasket pools and messages
Scanning of clinical record information and correspondence into patient’s electronic record
Maintains scheduling, registration, and referral work queues in Epic
Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period
Maintains patient information and documentation in electronic medical record
Supports hospital and departmental performance improvement goals
Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication and acts as team player in supporting mission and vision of organization
Additional duties as assigned