School Technology Support Specialist

KIPP Team and Family • Paterson, NJ

7d • $65,000

About The Position

Here’s what you need to know: The Technology Specialist provides user assistance and support on various software, hardware, network, and IT-related requests at our schools. This position aims to provide an optimal teaching and learning environment for our teachers, students, and staff every day. The Technology Specialist collaborates with other team members on IT projects, providing growth opportunities in various technology areas.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Education, or a related field, or equivalent professional background.
• Strong technical proficiency in Windows operating systems, networking fundamentals, wireless infrastructure, and endpoint management; experience supporting classroom technologies and multi-device environments in a K–12 environment strongly preferred.
• Hands-on experience configuring and supporting macOS devices.
• Familiarity with IT service desk tools, such as Zendesk.
• Experience supporting multi-site organizations, ideally within the education sector.
• Must be able to travel between sites within the city limits.
• Operationally excellent, with a bias toward action and outcomes.
• Strategic thinker who also thrives in execution and problem-solving.
• Collaborative and service-oriented, with the ability to partner across a wide range of stakeholders.
• Strong communicator with excellent interpersonal and written skills.
• Organized, detail-oriented, and adaptable in a fast-paced, dynamic environment.
• Deep commitment to equity, excellence, and the mission of helping students succeed.

Responsibilities

• Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided
• Efficiently troubleshoot issues and escalate as needed
• Document, track, and monitor all problem/resolution activity to ensure a timely resolution and great communication
• Set up, maintain, and account for PC/Mac/Chrome computers
• Set up, maintain, and account for HP printers and Ricoh copiers
• Support/manage new computer setup including imaging
• Support document cameras, interactive whiteboards, and other classroom technology
• Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.)
• Support technology-related campus projects
• Assist in training faculty and staff on systems and applications as needed
• Coordinate third-party hardware warranty repairs
• Support and deploy student computers
• Perform Tier 1 support of network appliances including servers, switches, and wireless access points
• Perform Tier 1 support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory
• Part of a rotation to provide 24x7 On Call Support (one week every 2 months)

Benefits

• Robust benefits that include medical, dental, and vision
• Participation in the New Jersey Pension System for qualifying roles
• Optional participation in the KIPP NJ 403b retirement plan, including matching contributions
• A school-issued laptop
• Transportation benefits for TEAMmates commuting into Newark from the New York City area
• Generous Time-Off Policy
• Up to 12 weeks 100% parental leave for primary caregivers
• Employer paid life insurance
• Extensive optional ancillary benefits including, short term and long term disability and accident and hospital indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level