Security Operations Manager

Securitas Security Services•San Jose, CA

About The Position

We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Are you interested in being part of our Team? • Apply quickly and efficiently online • Interview from the convenience of your own home • Weekly pay • Competitive benefits • Flexible schedules With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Requirements

Must be at least 18 years of age.
2+ years of progressive supervisory and management experience OR a college degree.
Must be reliable, accountable, punctual, and have a strong work ethic.
Must have a strong grasp of appropriate and professional verbal/written communication.
Proficient computer / technology skills needed.
Strong planning, organizing, and leadership skills.
Ability to take initiative, achieve results, and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
Must have a Valid Drivers License

Nice To Haves

Conflict resolution and de-escalation skills a plus.
Customer service background preferred.

Responsibilities

Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.
Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
Respond to emergency call-ins as needed.
Submit and approve specialist PTO in coordination with the scheduling team.
Submit OM PTO directly to SSL or SOM for approval.
Track all PTO requests; DMs may deny requests if balances are insufficient.
Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
Ensure specialists complete assignments, breaks, and rotations appropriately.
Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
Oversee BOLOs, and special detail requests.
Ensure all equipment on site is accounted for and properly maintained.
Oversee compliance of training programs for self and specialists.
Implement mentorship programs and remediation training; document all training activities.
Conduct audits and other compliance audits as directed.
Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.
Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
Document all pass-downs, incident reports, tickets, and communications in logs.
Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
Maintain documentation of counseling per HR and employee relations guidelines.
Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.
Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
Lead evacuations and ensure all specialists understand site-specific safety procedures.
Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.