Security Operations Specialist

Lantern Community Services Inc•New York, NY

22h•Onsite

About The Position

The Security Operations Specialist supports the safety, security, and operational integrity of Lantern Community Services’ supportive housing portfolio. Reporting to the Sr. Security Operations Specialist, this role oversees security operations across multiple sites, including access control, incident response, reporting, and follow-up. The Security Operations Specialist works closely with program leadership, property management, and contracted security vendors to ensure buildings operate safely and efficiently. This position plays a key role in improving the quality of life for tenants and staff by maintaining strong safety protocols, providing training and coaching to site teams, and ensuring consistent operational standards across the housing portfolio.

Requirements

High school diploma or equivalent required.
Minimum of five (5) years of experience in security, operations, or facilities management.
Experience working in supportive housing, shelter environments, or similar human services settings required.
Strong understanding of security operations, access control procedures, and safety protocols.
Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
Strong organizational, time management, and prioritization skills.
Knowledge of health, safety, and environmental regulations.
Strong computer and systems proficiency.
Ability to manage projects, meet deadlines, and coordinate across multiple sites.

Nice To Haves

Experience working with vulnerable or special needs populations preferred.

Responsibilities

Oversee training of contracted security vendor staff on Lantern Community Services’ supportive housing operations protocols and procedures.
Provide on-site support and oversight at various residential sites based on operational needs and changing priorities.
Assess the effectiveness of site-specific security practices and develop solutions to address areas of concern.
Troubleshoot operational issues and provide temporary support when security staff are late or unavailable.
Collaborate with the Vice President of Operations to assess, develop, and implement portfolio-wide security strategies and operational systems.
Work with leadership and security vendors to develop, update, and maintain site-specific security post orders.
Train and support security staff in incident documentation, reporting, and follow-up procedures.
Ensure staff and security teams are trained on safety protocols, including fire safety and evacuation plans, active shooter protocols, panic button systems, and communication tools such as walkie-talkies.
Review security camera footage and respond verbally and in writing to security incidents and outcomes.
Provide coaching and operational guidance to both Lantern staff and contracted security personnel.
Collaborate with Property Management to ensure security stations and equipment are functioning properly.
Work with Operations leadership, IT, and Property Management to evaluate and improve security-related technology systems.
Participate in and support the organization’s Safety Committee.
Participate in regular coordination meetings with program leadership and contracted security vendors.