Senior Account Manager | Commercial

Ramp•New York, NY

3d•$148,000 - $225,000

About The Position

Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post-implementation, responsible for driving deep product adoption, spend activation, and long-term strategic growth across a portfolio of commercial customers. You'll go beyond day-to-day account management — leading executive-level conversations, uncovering multi-layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base.

Requirements

5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio
Demonstrated ability to run executive-level conversations and multi-thread across complex organizations
Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives
Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
High adaptability and comfort operating in a fast-moving, evolving environment

Nice To Haves

Bachelor's degree from an accredited university
Experience in financial services or fintech sales
Background at a high-growth startup
Proficiency in Salesforce, Outreach, or similar productivity tools
Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus)ounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

Responsibilities

Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp
Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes
Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence
Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting
Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution
Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively