Senior Account Manager

Nexxen•New York, NY

7d•$80,000 - $96,000•Hybrid

About The Position

Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. Why join the Nexxen team? With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. Important Notice from Nexxen: Your Safety Matters At Nexxen, we care about the well-being of our current and future employees. We are aware of the growing number of online scams and fraudulent job postings, and we urge all job seekers to remain vigilant. Please be advised that Nexxen will never request payment (whether in cash, cryptocurrency, or any other form) as a condition of employment, offer positions that require you to invest in vague or dubious financial schemes, or promote roles that resemble get-rich-quick opportunities. If you receive a suspicious message claiming to be from Nexxen or encounter a questionable job posting associated with our name, please contact us at infosec@nexxen.com to verify its legitimacy. Your trust is important to us. Stay safe and informed. Nexxen Fraud Alert and Notice: Protect Yourself from Impersonation and Fraudulent Activity Job Summary: The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results.

Requirements

4+ years in digital media or account management
Previous Account Management or Client Success experience strongly preferred
Experience working in a cross-functional, client-facing role with a proven ability to manage competing priorities
Self-motivated to dig in to learn about products, technology, customers, and competitors
Process oriented with a strict attention to detail
Excellent communication, organizational, analytical, presentation, and project management skills
Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
Proven verbal and written communication skills in a consultative, client-facing environment
BA/BS, or graduate degree preferred with a strong academic record

Nice To Haves

Strong understanding of programmatic, ad tech, self-serve DSP's, SSP’s, market and auction dynamics a plus

Responsibilities

Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
Assessing client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen
Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and upselling
Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success
Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs
Performs work directly under the supervision of Account Management Director or Manager
Work closely with the other Account Managers on your team to provide support and collaboration
Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team
Play an important role in building team culture and empowering team members to live up to company values