Senior Account Manager

Vidmob•New York, NY

About The Position

Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human-reinforcement learning model for creativity. We're looking for a strategic and customer-obsessed Account Manager to join our team and serve as the primary relationship owner for our enterprise clients. This role is about driving long-term customer success, maximizing product adoption, and ensuring our clients realize exceptional value from their partnership with Vidmob. You'll work hand-in-hand with our Account Executives to identify and develop growth opportunities while serving as the trusted day-to-day partner for our clients. This is a role for someone who thrives on building deep customer relationships, solving complex problems, and thinking strategically about how to drive business outcomes. You'll be responsible for ensuring customer health, driving product adoption, and actively contributing to revenue growth through expansion within your accounts.

Requirements

Proven account management success: You have 5-8 years of experience in Account Management, preferably within a SaaS or AdTech environment; strong background in the advertising industry, digital media, and enterprise/agency client management is highly valued.
Revenue growth track record: You have a proven track record of meeting or exceeding revenue targets through account growth, with demonstrated ability to identify expansion opportunities and close upsells.
Resourceful with technology: You're open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes. You look for opportunities to adopt new technologies that can improve efficiency and impact.
Strategic thinker with business acumen: You excel at strategic account planning and executive-level communication. You understand client business objectives and can translate them into solutions that drive measurable impact.
Exceptional relationship builder: You naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives. You know how to navigate complex organizations, manage enterprise and agency relationships, and understand different personas' needs.
Customer-obsessed problem solver: You're deeply empathetic to customer challenges, think creatively about solutions, and are relentless in your pursuit of customer success and satisfaction.
Skilled negotiator: You have experience negotiating contracts and managing complex sales cycles, working effectively with sales leadership to close renewals and expansions.
Data-driven and organized: You use metrics to inform decisions, track account health, and demonstrate impact. You're highly organized and detail-oriented in managing multiple accounts and priorities.
Startup mentality: You're comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environment.

Responsibilities

Own the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle.
Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value.
Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction.
Deliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency.
Conduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities.
Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction.
Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership.
Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed.
Orchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time.
Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership.