Senior Advisor, Regional KAM

APL Logistics•Scottsdale, AZ

6d•Hybrid

About The Position

OVERVIEW: This role drives the strategic engagement between assigned customers and APLL, driving the growth/expansion of relevant APLL solutions, existing, or newly developed in partnership with your key customer. It is to drive the strategy and storylines associated with new business opportunities, owning the responses to RFP/RFQ activities, engaging with the Strategic account team to ensure the most effective and competitive responses for new opportunities. This role creates, owns and drives the strategic roadmap for assigned customers, serving as the Strategic customer ambassador, conduit into the APLL organization, connecting customer needs to existing capabilities, while also engaging proper SME’s to drive the development of future solutions. This role ensures that APLL continues to generate and deliver value to your customer, ensuring that the role that APLL plays within the success of the customer program is always understood and recognized by the defined customer base.

Requirements

Minimum 7-10 years of relevant contract logistics experience.
Minimum 7-10 years of experience involving direct customer interaction/ownership and handling complex key accounts.
Candidates must be within 250 miles of an APL Logistics facility or office.

Responsibilities

Key Account Management Manage a portfolio of national customer relationships
Develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability
Carry out strategic measures for the management, growth, and revenue retention of account portfolios.
Strives to achieve continuous revenue / contribution margin (CM) growth.
Work closely in projects with cross-functional teams to develop creative solutions to meet customer needs.
Execute the Strategic Roadmap for defined accounts.
Actively engage with the Strategic commercial team to drive efficiencies, develop new ideas/initiatives, in support of on-going account development goals and objectives.
Customer Relationship Management / Account Management Manage assigned client and customer relationships, to ensure their ongoing satisfaction & loyalty.
Ensure revenue leakage is held at target for managed accounts.
Proactively identify new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
Regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team
Create opportunities for expanding business across different regions and countries
Regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team
Work closely with Strategic KAM support team to implement effective solutions for customers
Drive engagement of APLL and customer representatives, to ensure that strong relationships are developed/nurtured
Escalate issues when necessary
Customer Needs Clarification Obtain a good understanding of on-going customer needs
Ensure that any potential risks related to the customer program are raised expeditiously
Consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements.