Senior AI Software Engineer

SPS Commerce•Minneapolis, MN

1d•Remote

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Join the team that is redefining the global supply chain. At SPS Commerce, we aren’t just adding a chatbot; we are building MAX, the world’s first agentic supply chain network. Leveraging 25 years of proprietary intelligence and billions of transactions, the MAX AI team is moving beyond simple dashboards to create autonomous agents that understand business intent and context. As a Senior AI Engineer, you will architect the RAG pipelines and AI Agents that power MAX Chat, Monitor, and Connect. You’ll work at the bleeding edge of the Model Context Protocol (MCP) to ensure our agents collaborate seamlessly across the retail ecosystem. If you want to lead the "Great Rewiring of Trade" and build secure, scalable AI that solves real-world logistics challenges this is your seat at the table.

Requirements

A Bachelor’s degree plus 5 years of software development experience; a Master’s Degree plus 3 years of experience; a PhD without prior experience; or equivalent education and work experience
Proficiency in React and at least one backend language (preferably Python or JavaScript/TypeScript). Must be language-agnostic and willing to learn new stacks.
Experience with Langsmith or similar AI observability/troubleshooting tools (e.g., AWS observability).
Experience with RAG (Retrieval-Augmented Generation) pipelines, vector databases, and building/scaling AI Agents.
Familiarity with MCP (Model Context Protocol), Claude Code, and AI-assisted development tools (Co-pilot).
Hands-on experience with Kubernetes (K8s) and AWS (S3, Bedrock).
Strong understanding of Containerization.
Understanding of LLM-specific vulnerabilities, such as prompt injection and context-risk management.
Version Control: Git

Responsibilities

AI Orchestration & Agents: Design multi-step AI agents that don't just "talk" but take action, integrating external tools and APIs to resolve complex user requests end-to-end.
Prompt Engineering: Write and maintain structured system prompts that keep model behavior predictable and within expected boundaries.
Build and improve RAG pipelines: Develop and tune retrieval pipelines using vector search, reranking, and contextual compression to keep responses accurate and grounded.
Drive observability with LangSmith: Setting up observability and evaluation infrastructure to monitor for bias, latency spikes, and cost-per-request.
Harden the system against AI-specific threats: Identify and mitigate risks like prompt injection and context manipulation as part of normal engineering practice — not an afterthought.
Grow and share AI expertise: Stay current on LLM techniques and actively contribute to the team's shared knowledge.

Benefits

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.
Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance.
We achieve this by creating an environment where every employee feels a true sense of belonging.
We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.
Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.
Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.
Make Your Career Here: We invest in our people and provide the resources you need to succeed.