Senior Analyst - Contractor Operations

American Express•New York, NY

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions. How will you make an impact in this role? The Senior Analyst, Contractor Operations supports the execution and operational backbone of the Marketing Contractor Program within defined frameworks to ensure accuracy, consistency, and compliance. This role owns repeatable, functional, and time-sensitive processes required to scale contractor and MOA (Marketing Operations Analyst) leader support, enabling leadership to focus on strategic change, Flywheel adoption, risk mitigation, and workforce enablement. What we are looking for: A strategic operator who can manage scaled programs with measurable impact. The ability to lead third-party vendors/agency partnerships. Experience ideally in a marketing or operations context. Clear communicator with the ability to synthesize complex information and drive clarity across teams. Comfort with KPIs, dashboards, and performance data to manage workforce outcomes. An operations-minded team-worker who balances speed with structure and rigor

Requirements

Relevant years of experience in program management, operations, marketing strategy, or workforce planning
Experience managing or influencing external vendors or staffing partners
Strong analytical and communication skills; ability to drive alignment across senior stakeholders
Experience designing scalable programs and frameworks in fast-paced, matrixed environments
Proven track record of improving operational effectiveness and driving accountability across distributed teams
Comfort working across multiple systems and tools simultaneously, with the ability to learn new platforms quickly and apply standardized processes consistently.
Strong attention to detail and organizational skills, with a demonstrated ability to manage high-volume, time-sensitive tasks while maintaining accuracy and follow-through.

Nice To Haves

Hands-on experience working with Airtable or similar workflow / database tools (e.g., Smartsheet, Monday.com), including maintaining records, managing views, and supporting basic automations or reporting outputs.
Strong proficiency in Microsoft Excel, including use of formulas, filters, pivot tables, and data validation to support tracking, reconciliation, and reporting of operational workflows.
Demonstrated experience managing complex calendaring and scheduling using Microsoft Outlook, including coordinating interviews and meetings across multiple stakeholders, time zones, and external partners.
Familiarity with marketing execution platforms or marketing operations tools (e.g., Adobe Journey Optimizer, Adobe Campaign, Salesforce Marketing Cloud, or comparable systems), with an understanding of how operational inputs support campaign execution.
Experience supporting hiring, onboarding, or workforce operations in a regulated or process-driven environment, with attention to documentation, timelines, and compliance requirements.

Responsibilities

Execute contractor and MOA operational workflows including hiring cycles, onboarding, and offboarding.
Maintain contractor rosters, systems, documentation, and SOPs.
Coordinate interview logistics, vendor communications, and onboarding tasks.
Support foundational reporting and KPI inputs aligned to governance requirements.
Partner with vendors and internal teams to ensure consistent, compliant execution.
Strategize GCS Marketing Contractor Program Office evolution, ensuring structure, governance, and best practices are embedded across the entire contractor lifecycle. Champion continuous improvement and alignment across internal stakeholder groups.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities