Senior Analyst-Data Analytics

American Express•New York, NY

19h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. American Express Travel & Lifestyle Services American Express entered the travel agency business in 1915 and is today one of the world’s largest luxury travel and lifestyle networks. American Express Travel & Lifestyle Services (TLS) operates around the world with one goal in mind: provide a bespoke and seamless experience for our Card Members and hundreds of travel partners. As a critical component of premium card products’ value proposition, TLS offers a full range of services from trip planning and booking to enhancing the broader travel experience through proprietary programs. The Team: The Global Strategic Partnerships and Marketing (GPM) team has a strategic focus within TLS by driving customer engagement, loyalty, and satisfaction by providing value to our card members by effective collaboration with our partners (Air, lodging and many more). We closely monitor leadership KPIs, performance of our partners and the usage of the benefits offered. The Role: The Sr Analyst – TLS Business Analytics & Reporting, will play a pivotal role in driving meaningful improvements in business value by harnessing next-gen reporting, enhanced data integration and delivering proactive, actionable insights that will shape our future. Strong analytical skills and a passion for deeply understanding our TLS customers, as well as evaluating TLS performance across programs, partners, and key initiatives.

Requirements

Degree in a quantitative field (data analytics, statistics, mathematics, economics, etc.)
1-3 years of hands-on experience in data analytics
Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
Ability to work effectively in a team environment
Strong communication and interpersonal skills
Creative thinker with ability to learn quickly and navigate through unstructured problems
Ability to integrate with cross-functional global business partners
Good programming skills
Knowledge of SQL, Python and Visual BI (Tableau/PowerBI)
Knowledge of MS Office – PowerPoint, Excel

Nice To Haves

Knowledge of travel industry is a plus

Responsibilities

Lead end-to-end analytics and reporting development, from assessing business needs and defining vision to delivering intuitive, comprehensive dashboards and reports leveraging both TLS and non-TLS data.
Translate complex data into actionable insights, employing advanced analytics, visualization, and data storytelling to inform leadership decisions and influence strategic priorities.
Develop and manage a robust reporting pipeline, ensuring prioritization, automation (crontab), and continuous enhancement of BI solutions to meet evolving business objectives.
Drive innovation through analytical problem-solving, navigating ambiguity to design and implement scalable, forward-looking analytics solutions that address complex business challenges.
Leverage enterprise AI capabilities to drive efficiency and innovation
Leverage Lodging analytics to uncover opportunities that support TLS priorities and elevate the Card Member experience.
Foster cross-functional collaboration, aligning closely with enterprise teams and partners to deliver customized analytics and best-in-class reporting that support business growth.
Ensure analytical rigor and operational excellence, through data validation, documentation, and best practices in visualization, extraction, and summarization.
Independently manage complex projects, demonstrating agility, attention to detail, and effective stakeholder engagement across senior leadership.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities