Senior Analyst, Technology and Operations

Spencer Stuart • Washington, DC

1d • $90,000 - $95,000

About The Position

As our clients undergo continuous transformation, with new trends such as digital disruption, sector consolidation, globalization, and even greater competitive and regulatory pressures, our business is transforming too. We are adding new services and developing our technology platforms and tools to deliver high quality services in an effective way to our current and future clients. The Senior Analyst, Technology and Operations will play a critical role in our work to drive efficiency and effectiveness in the Firm's strategic technology and delivery approaches.

Requirements

• 2-5 years of professional experience - Ideally in a relevant professional services or corporate environment; prior experience working in the technology function is beneficial but not required.
• Bachelor’s degree - Recent university graduate of a leading academic institution.
• Proficient with MS Office applications - Word, PowerPoint and Excel.

Nice To Haves

• Exposure to leadership advisory, executive search, recruiting or staffing industry - Strongly preferred.

Responsibilities

• Assists with the development and implementation of internal and external tools that support business architecture and Firm strategy.
• Works with product management team to coordinate the development of prototypes and other testing collateral.
• Manages communication with user groups and assists in pilots with clients and the Firm.
• Suggests improvements based on feedback.
• Assists with assembling a business case.
• Coordinates with cross functional teams across the Firm – IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc. – on day-to-day projects, managing timelines and milestones.
• Assists with rollout plans and approaches.
• Interfaces with user groups and shares best practices.
• Measures satisfaction and adoption.
• Assists with continuous process improvement plans and updating of the services roadmap.
• Supports the Tech & Ops Team on a variety of projects to maintain project timeframes, objectives and communications.
• Creates and manages documentation.
• Conducts research and business interviews.
• Analyzes and collects data, and tracks and reports on project progress, including measuring milestones and metrics.

Benefits

• Retirement savings plan with discretionary profit sharing contribution and employer match
• PTO (minimum 15 days per year, increases with tenure), paid sick time (10 days per year), company holidays (12 days per year), and paid leaves of absence when applicable
• Comprehensive health benefits, including medical, dental, and vision insurance, and healthcare flexible spending account
• Life Insurance, and short-term and long-term disability insurance
• Wellness benefits, including an employee assistance program, virtual mental health program, and mindfulness program
• Voluntary benefit options, including supplemental life insurance, identity theft protection, and whole life insurance with long-term care and critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level