Senior Associate, New Verticals - Drive Strategy & Operations

DoorDash USA • Los Angeles, NY

18h • Hybrid

About The Position

About the Team DoorDash Drive is our white label fulfillment platform powering e-commerce for merchants on and off the DoorDash platform. The Drive New Verticals team partners with merchants across Grocery, Convenience, Retail, and Pharma to strategically and operationally address their e-commerce and logistics needs through our three-sided marketplace. About the Role We are looking for a Senior Associate to join our New Verticals Drive Strategy & Operations team passionate about scaling high growth products. This team focuses on owning the merchant strategy for our Drive partners that operate on our Dasher Shop & Deliver platform. In this role, you will unlock accessibility to local businesses on their own terms by launching new products and services to expand both DoorDash’s and the Merchant’s total addressable market. You will work on growth, profitability and merchant strategy initiatives to grow our Grocery merchants.. You will partner cross-functionally to drive operational excellence, contribute to the ideation and execution of new services and features, and support profitability efforts through data-driven recommendations, merchant negotiations, and account optimization initiatives. Reporting to the Manager of Drive Strategy and Operations, you will work cross-functionally with product, engineering, sales, operations, business development, and other teams to make your vision a reality. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! You’re excited about this opportunity because you will… Strategize: You will develop the strategy to best serve our customers, thinking at a deeply strategic level about the success now and 3+ years out. Operate : You want to get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator. Analyze. You will analyze data to root cause problems, build solutions and ideate net new initiatives. Build: You will develop and lead 0 to 1 opportunities, creating the roadmap for future growth vectors and determine how to invest our resources to achieve desired outcomes. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Collaborate: You value partnerships, and will excel at working across Operations, Product, Sales, Engineering, and more to bring new products and services to merchants.

Requirements

• You have an extreme sense of ownership. You display extreme ownership for the products and business lines that you are responsible for. You never shy away from raising your hand to solve ambiguous problems and are able to motivate and empower your teammates to go above and beyond.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re an analytical powerhouse. You let data win arguments, and you’re comfortable pulling your own data in SQL and modeling in Excel. You’ve adapted to AI tooling and are comfortable using these to improve and enhance your work.
• You’re relentless. You do what it takes to win, no matter what.
• You’re a team player. You’re able to work cross-functionally across internal & external stakeholders, ranging from technical & non-technical teams. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You’re a builder. You enjoy building from the ground up and excel in creating structure and process.
• You have 2-4 years of experience ideally in logistics, tech, consulting, food & beverage, startups, AI or other related fields.

Responsibilities

• Strategize: You will develop the strategy to best serve our customers, thinking at a deeply strategic level about the success now and 3+ years out.
• Operate : You want to get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator.
• Analyze. You will analyze data to root cause problems, build solutions and ideate net new initiatives.
• Build: You will develop and lead 0 to 1 opportunities, creating the roadmap for future growth vectors and determine how to invest our resources to achieve desired outcomes. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Collaborate: You value partnerships, and will excel at working across Operations, Product, Sales, Engineering, and more to bring new products and services to merchants.

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed