Senior AV Engineer
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior AV Engineer working in office in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What you’ll be doing: You will be responsible for all aspects surrounding the engineering, configuration, installation, maintenance, training, and upgrade of our Global IP-Video Tandberg/Cisco and Web based (Zoom) infrastructure (Operating in 16 different Countries). US based Teams Room Video systems.
Requirements
- High School Diploma. Bachelor’s Degree preferred but can be replaced by experience.
- Minimum 3 years’ experience with Video Conferencing/AV integration design, engineering, installation and support,
- Experience with A/V Platforms: QSC / Qsys environment, Crestron, Extron, Shure, Sennheiser, Mackie, Dante, Running Live Sound, ETC Lighting, DMX, Global Cache, Video Wall processors / RGB Spectrum, IP Cameras Platforms.
- Familiarity/Extensive Experience with Web based services such as Zoom, Hangouts, Microsoft Teams, etc.
- Experience with large enterprise IP networks and related networking equipment
- Experience bridging and troubleshooting Teams video conference calls
- Must possess strong organizational skills and be able to learn and define technical processes and procedures
- Must be able to plan, provide analysis, design and implement technical solutions
- Must possess a thorough knowledge of the MS Office suite (i.e. Outlook, Excel, Visio, etc.
- Understand IP-Video and Web based protocols (i.e. H.323, SIP, etc.)
Nice To Haves
- Json Programming, Savant, MDM Solutions (Jamf or Workspace 1), MAC, Executive PC support, Linux, and Video Editing a plus
Responsibilities
- Support and implement all VoIP, IP-Video, Digital Signage, A/V based technologies.
- Oversee all installations, repairs and maintenance support of said systems
- Support of A/V design, project management, vendor management/oversight, Budgeting as it relates to the A/V and video systems.
- Provide design/engineering/project leadership on new/upgraded video conferencing, Event Center, NOC projects.
- Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards
- Support/Lead moves, adds, and changes in the system
- Continuously prioritize activities to ensure video operations are functioning properly and in accordance with standards
- Provide in-room AV support for all end user and senior executive needs
- Create various installation, training and job aid documents
- Performs other duties as requested by manager
Benefits
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
