Senior Business Development Manager

Caterpillar Inc.•Peoria, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. The Senior Business Development Manager leads the critical elements to drive Technician Growth through Attraction, Development and Retention programs aligned with the Differentiated Dealer Capabilities and Industry Growth plans. Responsibilities include management of the Learning Systems (DPC, Channel1, Marketplace), Instructional Design and Multimedia teams, technician growth initiative development, and the delivery of dealer facing technician execution. This position collaborates with the DSDs, Industry / Product groups and dealers to achieve success.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

Previous leadership experience
Dealer / field facing experience
NPI process experience
Excellent communication / negotiating skills
Multi-lingual a plus

Responsibilities

Deliver on dealer technician growth goals leveraging the Technician Cap & Cap fundamental capability, as well as the Industry Tech Cap & Cap capability for P&E (EP, Marine, O&G).
Utilize the Technician Growth Initiative to enable dealers to Attract, Develop and Retain world class talent, including T4W, ThinkBIG, Cat Tech Academy, educational collaborators, WorldSkills, instructor development, Customer Campus, Recruitment & Retention workshops, and the GDTC.
Develop training materials (WBT, ITTPs, Assessments, multimedia) to support technician development.
Leverage the Learning Systems to drive technician development (DPC, Channel1, Marketplace).
Drive technician growth projects.to enable technician attraction, development and retention, including development of point of use materials to drive technician safety, quality, efficiency, and customer experience.