Senior Business Systems Administrator

Guild

14d•$120,000 - $145,000

About The Position

Guild is seeking a highly skilled and dedicated Senior Business Systems Administrator to serve as the subject matter expert and primary administrator for our internal business systems, with a core focus on the Atlassian stack (Jira, Jira Service Management, Confluence, Loom). This hands-on role is responsible for the daily health, optimization, configuration, and maintenance of these critical tools, ensuring they are configured to streamline workflows, enhance cross-functional collaboration, and accurately reflect organizational processes and reporting needs. The ideal candidate excels at translating business requirements into technical configurations and driving operational efficiency.

Requirements

5+ years of hands-on experience as a Jira Administrator or Systems Engineer focused on the Atlassian stack.
Expert level knowledge of Jira Software and/or Jira Service Management configuration, including complex custom fields, permission schemes, and advanced workflow design.
Proven ability to implement and manage powerful automation tools (ScriptRunner, Jira Automation).
Strong understanding of Agile methodologies (Scrum, Kanban) and their practical application within the Atlassian toolset.
Strategic Problem Solver: The ability to see beyond individual requests and design scalable, long-term technical solutions that align with the business's evolving strategy.
Stakeholder & Project Management: Proven ability to manage complex, cross-functional tooling projects from conception to deployment, balancing stakeholder needs, technical constraints, and timelines.
Detail-Oriented: A passion for clean data, system hygiene, and thorough documentation.

Nice To Haves

Experience with other product management, portfolio, or engineering metrics tools (Aha!, Jellyfish, Planview) is preferred.

Responsibilities

Jira System Administration: Perform all day-to-day administration and configuration tasks for Jira, ensuring stability, scalability, and performance.
Project and Schema Management: Create, configure, and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum).
Workflows: Design, implement, and modify complex workflows, custom fields, screens, and notification schemes to support evolving business processes.
Automation Implementation: Develop and maintain advanced automations using built-in features and plugins like ScriptRunner, ensuring workflows are efficient.
Plugin Management: Manage the lifecycle of Jira plugins, including evaluation, installation, configuration, and troubleshooting.
JSM Configuration: Design and manage Service Desks, Request Forms, SLAs, Queues, and Customer Portals to optimize internal support processes.
Confluence Administration: Own the configuration and structure of our Confluence environment, managing Space Administration, permission schemes, and promoting documentation standards that integrate with Jira.
Access Management: Partner with IT Ops to manage user permissions, group access, and offboarding processes across the Atlassian suite to maintain security and compliance.
New Tool Evaluation & POCs: Research, test, and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization.
Data Integrity & Hygiene: Proactively monitor and audit data quality within Jira initiatives, epics, and sprints, identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates.
Reporting & Data Views: Configure and maintain dashboards, custom filters, and reporting structures to enable accurate, high-level views of the Product organization’s workload (discovery, development, delivery) across Product Pillars and Strategic Initiatives.
Training & Change Management: Develop and deliver training, documentation, and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite.
Process Alignment: Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums, such as Operating Reviews.
System Administration for Secondary Tools: Provide hands-on system administration, configuration, and user management for connected business systems, including: Aha! Ideas: Manage user access, system design/architecture, training, and ensure proper idea routing and ownership. Span: Maintain system metrics, ensure correct flow of categories to Strategic Initiatives (SIs), deliver Capex reporting, and manage the weekly roster update for accurate team-level and aggregate reporting. Loom: Manage user provisioning, license management, and drive adoption of asynchronous video communication across teams.
Tooling Lifecycle: Manage administrative tasks related to tooling renewals (Jira, Aha, Span, UserVoice, etc) to ensure continuity of service.
Innovation & Automation: Partner with technology teams to assess how new advancements, including AI, can be leveraged to automate and streamline current administrative processes.

Benefits

Access to low-cost, high-quality health care options through Collective Heath and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave, to take the time to heal and or recover
Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth

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