Senior Citrix Engineer-Remote-2

HUB International•Chicago, IL

13d•$100,000 - $120,000•Remote

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. The Opportunity As a Digital Employee Experience (DEX) Engineer, you will be responsible for measuring, monitoring, and optimizing the digital workplace experience for HUB International's 25,000+ employees. Using data-driven insights from Nexthink and other DEX platforms, you will proactively identify performance issues, implement automated remediations, and continuously improve employee productivity. This role focuses on transforming IT from reactive support to proactive experience management. You will report to the Sr. Manager of EUC Engineering & Endpoint Protection.

Requirements

3-5 years in an IT Engineering, EUC, or Digital Experience role in an enterprise environment managing 5,000+ endpoints.
Experience with Digital Employee Experience (DEX) platforms. Nexthink experience highly preferred but not required.
Proficiency with endpoint management tools (Microsoft Intune, SCCM, Workspace ONE, or similar) and understanding of endpoint lifecycle management.
Strong data analysis skills with ability to translate technical metrics into business insights.
Experience creating dashboards and visualizations.
Advanced scripting capabilities (PowerShell required; Python or Bash a plus) for automation and remediation development.
Experience with APIs and system integrations.
Familiarity with REST APIs, webhooks, and integration patterns.
Understanding of endpoint security and compliance.
Familiarity with security frameworks (CIS, NIST) and vulnerability management.
Strong communication skills with ability to present technical findings to both technical and business audiences.

Nice To Haves

Nexthink platform administration and configuration experience
Nexthink certification (Fundamentals, Administrator, or Expert)
Experience with employee sentiment tools and feedback analysis
Familiarity with ITSM platforms (ServiceNow) and ticketing system integrations
Knowledge of Infrastructure as Code and version control (Git/GitHub)
Experience with Azure AD, Conditional Access, and cloud identity platforms
Background in data analytics, business intelligence, or performance monitoring

Responsibilities

Configure, manage, and optimize the Nexthink platform to monitor endpoint performance, application responsiveness, and overall digital employee experience across 25,000+ endpoints.
Analyze DEX data and metrics to identify trends, performance degradation, and opportunities for improvement.
Create dashboards and visualizations that translate technical data into actionable business insights.
Develop and deploy proactive remediations using Nexthink Remote Actions and automation capabilities.
Create scripts that diagnose and fix issues before employees experience disruptions.
Design and implement DEX scoring frameworks to establish performance baselines for endpoint models, measure configuration impact, and drive data-driven hardware refresh decisions.
Integrate Nexthink with other IT platforms including Microsoft Intune, ServiceNow, and security tools.
Leverage APIs and connectors to create a cohesive DEX ecosystem.
Collaborate with endpoint engineering, security, and application teams to identify and resolve systemic issues impacting employee experience.
Serve as the DEX subject matter expert.
Build employee personas and experience profiles to understand unique needs across different user groups, departments, and roles.
Tailor solutions to specific use cases.
Monitor real-time alerts and performance thresholds, responding to critical experience degradations and coordinating resolution with appropriate IT teams.
Create custom Nexthink investigations, campaigns, and remote actions to address specific business needs and improve employee satisfaction.
Document DEX methodologies, configurations, and best practices in Confluence.
Contribute to knowledge base articles and runbooks.
Support strategic DEX initiatives including performance-based device refresh, application optimization, and employee experience improvement programs.