Senior Systems Engineer (Citrix)

Centene Corporation•Northampton, MA

7d•$87,000 - $161,300•Hybrid

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Senior Citrix Infrastructure Engineer will play a key role in the design, deployment, upgrade, and support of our enterprise Citrix environment, including both on-premises and Citrix Cloud platforms. This individual will ensure high availability, performance, and secure access for virtual applications and desktops across a hybrid infrastructure. This position requires advanced technical skills, troubleshooting expertise, and documentation practices in alignment with compliance requirements.

Requirements

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Citrix & Virtualization: Deploy and manage Citrix Virtual Apps and Desktops (CVAD) – both on-premises and in Citrix Cloud
Maintain and optimize Citrix Cloud Connectors for high availability and performance
Configure and troubleshoot Federated Authentication Services (FAS) for certificate-based SSO
Manage Citrix NetScaler (ADC) for secure remote access and load balancing
Utilize Citrix Director/Monitor for session monitoring and performance tuning
Experience with Citrix Provisioning Services (PVS) for efficient image streaming and management
Experience with Machine Creation Services (MCS) as an alternative or complement to PVS
Experience working with Citrix XenServer (or Citrix Hypervisor)
Authentication & Security: Experience with supporting SAML 2.0 authentication with Identity Providers and multi-factor authentication (MFA)
Manage SSL certificates and secure configuration of Citrix components
User Profile & Workspace Management: Administer Ivanti User Workspace Manager for user personalization and policy management
Experience with FSLogix
Infrastructure & Cloud: Solid understanding of Microsoft Active Directory, Group Policy Objects, and Windows Server OS
Experience with cloud-first and hybrid environments, particularly Microsoft Azure
Automation & Support: Proficiency in PowerShell scripting and Citrix PowerShell SDK
Create and maintain infrastructure documentation aligned with audit and compliance
Provide technical support and serve as a subject matter expert for Citrix-related incidents and escalations
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills

Nice To Haves

Citrix Certified or Microsoft Certifications or ITIL Foundation certification or experience with ITIL-based processes preferred

Responsibilities

Defines system and product requirements and generate software / hardware performance and reliability specifications and requirements
Leads the evaluation, design, and integration of all enhancements or new releases of the system
Leads the enhancement of processes, procedures, and policies relating to systems functioning and performance
Meets with management team of multiple functional areas and vendors on the planning, upgrading, testing, securing, and servicing of IT solutions
Designs and implement architecturally compliant system landscapes
Develops, modifies, tests, implements, documents, and maintains systems software and hardware
Troubleshoots and resolves server, operating system, and other infrastructure problems
Monitors systems and networks for viruses, malfunctions, and errors
Prepares network analytics, data reports, and operational manuals
Performs troubleshooting and remediation, ensure successful project implementation, and perform post project end user support
Manages project timelines, budgets, and documentation
Trains the engineering team on new systems, protocols, and best practices
Performs other duties as assigned
Complies with all policies and standards