Senior Client Manager

Gallagher • Atlanta, GA

4d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re united by a commitment to service, growth, and excellence. As a Senior Client Manager, you’ll lead the way in managing client accounts, building strong relationships, and delivering tailored solutions. You’ll play a key role in driving client satisfaction, retention, and business growth while fostering a culture of collaboration and continuous improvement.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.
• A proactive approach to identifying opportunities and solving problems.
• Strong communication skills to explain complex issues in simple terms.
• A commitment to collaboration and continuous improvement.

Nice To Haves

• Experience managing client accounts and delivering excellent service.
• Solid financial acumen.

Responsibilities

• Manage a portfolio of client accounts, ensuring they receive exceptional care and solutions that meet their unique needs.
• Take the lead in the renewal process, working closely with the Production team to deliver the best outcomes for clients.
• Help secure existing business and drive growth by building strong relationships with clients and identifying opportunities to expand services.
• Collaborate with team members to support branch priorities.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level