Senior Client Manager

Gallagher•Midvale, UT

7d•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re united by a commitment to service, growth, and excellence. As a Senior Client Manager, you’ll play a key role in building strong client relationships, managing accounts, and mentoring team members. This is your chance to join a team that values collaboration, innovation, and ethical leadership. If you’re ready to make an impact and grow your career, we’d love to hear from you! In this role, you’ll ensure our clients receive exceptional service by managing accounts, supporting complex projects, and mentoring colleagues. You’ll work closely with clients to understand their needs, provide strategic advice, and deliver tailored solutions. You’ll also collaborate with vendors and carriers to manage projects and resolve challenges.

Requirements

A strong ability to build and maintain relationships with clients, team members, and vendors.
The skills to explain complex issues clearly, whether in person, over the phone, or in writing.
A proactive approach to managing multiple tasks and meeting deadlines.
A commitment to ethical behavior and upholding Gallagher’s values.
A willingness to learn, grow, and mentor others.
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Life & Health licensing is required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Responsibilities

Lead the client service cycle and ensure a seamless renewal process.
Prepare and deliver presentations for both fully-insured and self-funded accounts.
Support annual enrollment meetings and develop communication strategies.
Identify opportunities for growth and share insights with the sales team.
Foster innovation by generating new ideas and improving processes.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program