Senior Client Relations Administrator (Hybrid-Edgewood)

Broadridge•Edgewood, NY

14d•$32 - $35•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Senior Client Relations Administrator to join our dynamic team in Edgewood, New York. In this role, you will be part of our Stewardship Client Services team, supporting Broadridge’s Proxy Voting and Disclosure products. You will serve as a client and product liaison, ensuring seamless delivery, operational stability, and exceptional service for our institutional stewardship clients. You will act as a relationship administrator for key clients, building trusted partnerships, coordinating with internal teams, and driving continuous improvement in service delivery. This position blends relationship management, operational oversight, and strategic problem-solving—ideal for professionals experienced in stewardship, proxy operations, or institutional client servicing. Do you have 4-5 years of experience in Client Services, working with large asset management? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you! This is a hybrid position in which you will work 2 days per week in the office, with flexibility to work remotely the rest of the week.

Requirements

3-5 years of experience in client relationship management, proxy governance, stewardship, or institutional account servicing
Strong organizational, analytical, and communication skills with exceptional attention to detail
Proven ability to manage multiple priorities and deliver under tight deadlines
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); advanced Excel skills preferred
Self-starter with strong accountability, professionalism, and a client-first mindset

Nice To Haves

Familiarity with shareholder voting, proxy operations, or financial market operations, including filings with the SEC (Securities Exchange Commission) is plus

Responsibilities

Serve as the day-to-day contact for assigned clients, fostering trusted partnerships and ensuring consistent, high-quality client experience
Act as the primary liaison between clients, internal teams (Product, Operations, Technology, and Compliance), and external partners to ensure seamless communication and delivery
Proactively manage client expectations, address inquiries, and resolve escalations with professionalism and urgency
Oversee daily and cyclical workflows related to servicing, including data validation, reporting oversight, and production deployment coordination
Track and manage issues or data anomalies, ensuring timely resolution and transparent client communication
Coordinate UAT testing and production deployment activities across clients and internal teams to ensure accuracy and compliance
Maintain and enhance client runbooks for documentation, sustainability, and scalability
Ensure data integrity and reporting accuracy to support clients’ stewardship and regulatory obligations
Partner with internal stakeholders to streamline workflows and improve efficiency across Client Services, Product, and Development teams
Identify opportunities to enhance client solutions, strengthen product adoption, and improve operational processes