Senior Commercial Analyst

Caterpillar Inc.•Peoria, IL

3d•$89,210 - $133,810•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar is hiring a Senior Commercial Analyst to join our Customer Solutions Core Division. Role Summary: The Senior Commercial Analyst will support day-to-day sales activities by providing information and assistance to customers and internal organizations.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

Bachelor’s Degree
Sales or product support experience with construction equipment
Experience with Caterpillar dealer networks

Responsibilities

Answering inquiries and resolving problems regarding products and services via calls, email or internet chat.
Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities.
Performing contract administration support and resolving contract related issues.
Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.