Senior Configuration Management Database Engineer

Northwestern Mutual

1d • Hybrid

About The Position

About the Job: The CMDB Engineer is responsible for the design, implementation, and maintenance of the Configuration Management Database (CMDB) to ensure accurate and reliable data is available for IT service management processes. This role involves collaborating with various IT teams to ensure the CMDB supports the organization's IT infrastructure and service management needs, including mainframe discovery and integration with Tanium into ServiceNow Discovery. What You'll Do: CMDB Design and Implementation: Design scalable CMDB architecture integrating systems like mainframe and Tanium. Data Management and Integrity: Establish data quality standards and perform regular audits and validations. Process Development and Improvement: Document CMDB processes and optimize them with Lean or Six Sigma. Stakeholder Collaboration: Gather requirements, provide training, and facilitate communication between teams. Tool Administration and Support: Administer and troubleshoot CMDB tools while maintaining detailed documentation. Reporting and Analysis: Create reports and dashboards to analyze CMDB data and provide recommendations. Compliance and Security: Ensure CMDB compliance with regulations and implement robust security measures. Mainframe Discover: Integrate and automate mainframe system data collection and monitoring. Tanium Integration: Develop and monitor Tanium integration with ServiceNow for enhanced data accuracy and automation. What Sets You Apart Experienced across ITIL process areas, with a focus on Configuration Management and Change Management. Understanding of cloud computing fundamentals across multiple cloud providers (AWS, Azure, etc.).- Infrastructure Knowledge: In-depth knowledge of infrastructure environments, including servers, storage, virtualization, and mainframe systems. Strong understanding of network concepts, including LAN, WAN, network protocols, and mainframe connectivity.- ServiceNow Proficiency: Proficient and knowledgeable of ServiceNow’s Discovery platform, Common Service Model, and Service Mapping techniques. Experience with Tanium platform, including its integration capabilities and endpoint management features.- CMDB Tools Experience: Experience with CMDB tools and platforms, such as BMC Remedy, IBM Z Discovery, and other ITSM solutions. Strong analytical skills with the ability to interpret complex data sets using SQL, Python, or R.- Communication Skills: Excellent communication skills, both written and verbal, for effective collaboration with stakeholders. Ability to work independently and manage multiple priorities in a fast-paced environment. Discovery administration and pattern development (expert) JavaScript/Json (expert) Experience developing and implementing CMDB (expert) Experience implementing data models, CI classes, and relationships (expert) Ready to take your career to the next level? Apply today and help us shape the future of investment products at Northwestern Mutual. #LI-Hybrid

Requirements

• Experienced across ITIL process areas, with a focus on Configuration Management and Change Management.
• Understanding of cloud computing fundamentals across multiple cloud providers (AWS, Azure, etc.).
• In-depth knowledge of infrastructure environments, including servers, storage, virtualization, and mainframe systems.
• Strong understanding of network concepts, including LAN, WAN, network protocols, and mainframe connectivity.
• Proficient and knowledgeable of ServiceNow’s Discovery platform, Common Service Model, and Service Mapping techniques.
• Experience with Tanium platform, including its integration capabilities and endpoint management features.
• Experience with CMDB tools and platforms, such as BMC Remedy, IBM Z Discovery, and other ITSM solutions.
• Strong analytical skills with the ability to interpret complex data sets using SQL, Python, or R.
• Excellent communication skills, both written and verbal, for effective collaboration with stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Discovery administration and pattern development (expert)
• JavaScript/Json (expert)
• Experience developing and implementing CMDB (expert)
• Experience implementing data models, CI classes, and relationships (expert)

Responsibilities

• Design scalable CMDB architecture integrating systems like mainframe and Tanium.
• Establish data quality standards and perform regular audits and validations.
• Document CMDB processes and optimize them with Lean or Six Sigma.
• Gather requirements, provide training, and facilitate communication between teams.
• Administer and troubleshoot CMDB tools while maintaining detailed documentation.
• Create reports and dashboards to analyze CMDB data and provide recommendations.
• Ensure CMDB compliance with regulations and implement robust security measures.
• Integrate and automate mainframe system data collection and monitoring.
• Develop and monitor Tanium integration with ServiceNow for enhanced data accuracy and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed