Senior Credit Coordinator (Collections)

Dentons•Chicago, IL

6d•$75,000 - $92,000•Hybrid

About The Position

Dentons US LLP is currently recruiting for a Senior Credit Coordinator (Collections) to be resident in any Dentons US office. This position will support the Credit Managers in ensuring accurate and efficient collection of outstanding balances, working to reduce aging accounts and increase cash flow for the organization. The Credit Coordinator will report to the Senior Credit Manager. This is a hybrid position with a requirement to work in-office three days per week. Responsibilities: Supports the Firm’s collection processes and account maintenance for assigned clients and complex matters. Provides professional, timely, and thoughtful client service while assisting with routine and moderately complex collection matters. Works closely with billing attorneys, Credit Managers, and professional staff to follow up on outstanding accounts and help facilitate resolution. Communicates directly with Firm clients regarding account inquiries, payment status, and billing concerns, escalating sensitive issues as appropriate. Assists in preparing collection-related reports, documentation, and account analyses for internal stakeholders. Maintains accurate and up-to-date records of client communications and collection activity in Firm systems. Serves as a point of coordination between internal teams to ensure consistent and effective collection efforts. These duties may be ongoing or ad hoc in nature. Other duties as may be assigned to fully meet the requirements of the position.

Requirements

5+ years’ experience in credit and collections required
Law firm or professional services experience required
Excellent verbal and written communication skills
Strong analytical, reconciliation, and problem-solving skills with high attention to detail
Self-starter that delivers superior customer service
Must be detail-oriented with excellent organizational skills
Ability to work in a fast-paced environment
Flexibility to work overtime, as needed

Nice To Haves

Experience with ARCS preferred
Experience with Elite Enterprise or 3E, Aderant, EHUB preferred

Responsibilities

Supports the Firm’s collection processes and account maintenance for assigned clients and complex matters.
Provides professional, timely, and thoughtful client service while assisting with routine and moderately complex collection matters.
Works closely with billing attorneys, Credit Managers, and professional staff to follow up on outstanding accounts and help facilitate resolution.
Communicates directly with Firm clients regarding account inquiries, payment status, and billing concerns, escalating sensitive issues as appropriate.
Assists in preparing collection-related reports, documentation, and account analyses for internal stakeholders.
Maintains accurate and up-to-date records of client communications and collection activity in Firm systems.
Serves as a point of coordination between internal teams to ensure consistent and effective collection efforts.
These duties may be ongoing or ad hoc in nature.
Other duties as may be assigned to fully meet the requirements of the position.