Senior Customer Success Architect

Jobgether

2d • $94,000 - $249,280 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Architect in the United States.
This role provides a unique opportunity to act as a trusted technical advisor and strategic partner for enterprise clients across regulated industries such as Banking, Insurance, Healthcare, Manufacturing, and Public Sector. You will help organizations achieve their digital transformation goals by aligning technology solutions with business objectives, driving software modernization, and optimizing DevOps and DevSecOps workflows. The position involves hands-on technical guidance, solution design, and post-sales support, giving you the chance to influence customer success at a strategic level. You will collaborate closely with sales, engineering, and customer teams, troubleshoot complex technical challenges, and deliver workshops and enablement sessions that accelerate adoption. This role is ideal for professionals who enjoy problem-solving, building strong client relationships, and contributing to long-term enterprise success in a remote-first environment.

Requirements

• 8+ years in technical consulting, technical sales, or related customer-facing technical roles (or equivalent combination of advanced degree and experience).
• Proven experience in digital transformation initiatives and software modernization to drive measurable business outcomes.
• Strong understanding of software development practices, DevOps, DevSecOps, and application security principles (SAST, DAST, SCA).
• Experience managing and orchestrating cross-functional teams, including technical, support, and partner teams.
• Excellent communication, presentation, and stakeholder management skills to influence executive and customer decision-making.
• Ability to travel up to 25% for client or business needs.
• Familiarity with enterprise software platforms, cloud solutions, and customer engagement strategies in regulated industries.

Responsibilities

• Develop and maintain deep industry and customer insights to identify opportunities for growth and align technology solutions with client digital transformation goals.
• Serve as a trusted advisor, providing technical guidance to internal teams and customer stakeholders to integrate DevOps and DevSecOps practices effectively.
• Resolve implementation blockers and support technology adoption through product demonstrations, integration guidance, and readiness resources.
• Partner with sales and technical teams to address customer challenges, conduct proofs of concept, and drive solution selection and implementation post-sale.
• Analyze customer environments, identify gaps, and create strategic frameworks to enhance product adoption and overall satisfaction.
• Utilize data analytics to provide insights into usage patterns, recommend improvements, and proactively identify risks to ensure project success.
• Lead initiatives to improve customer success and retention, including workshops, enablement sessions, and best practice development.

Benefits

• Competitive salary range: USD $94,000 – $249,280 per year with potential for sales incentives (OTE 80/20 base/sales incentive).
• Remote-first work environment with flexibility to work from anywhere in the U.S.
• Opportunities for professional growth, learning, and leadership development.
• Comprehensive benefits package including health, dental, and vision coverage.
• Access to programs supporting continuous learning, skills development, and career advancement.
• Participation in bonus, stock, and incentive programs tied to individual and organizational impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed