Senior Desktop Technician – Denver International Airport

City and County of Denver • Denver, CO

18h • $27 - $40 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. Denver International Airport (DEN) is currently seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. The Field team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation. At DEN Business Technologies, we are focused on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position will need to have a great balance of technical skills and knowledge, along with great customer service and interpersonal skills.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems.
• Additional appropriate education may be substituted for the minimum experience requirement.
• Requires a valid driver's license at the time of application. Licenses and certifications must be kept current as a condition of employment.
• Ability to lift 75 lbs

Nice To Haves

• Passion for using technical skills to help others
• Strong troubleshooting mindset
• Team player mentality
• Broad working knowledge of computer hardware, software, operating systems, and smart phones.
• Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information
• Works cooperatively with other teams when issues/tickets need to be transferred.
• Positive attitude and cooperation with others
• Innovative about improving processes for customers
• Works independently with little to no supervision
• Flexible with change and open to new ideas
• Accepts and adapts to constructive feedback given to develop in the role
• Takes accountability to grow skillsets to improve customer experience
• Views mistakes as learning opportunities. Admits mistakes, takes ownership, focuses on growth

Responsibilities

• Providing professional, polite, and respectful support for customer issues or requests related to: Windows 10/11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, Logitech Teams Rooms and others. Mobile Devices. hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.
• Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)
• Logging/documenting tickets for technical issues and/or requests.
• Processing requests for technological hardware, such as laptops, desktops, and smart.
• Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc.
• Setting up and/or moving computers/technological hardware between offices.
• Coordinating tasks/resolutions with other technicians/teams.
• Provide in-person conference room support.
• Escalating calls that are beyond tier-one scope to other resolver groups
• Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.
• Performs other duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED