Senior Director, Learning & Development-Originations

Newrez•Coppell, TX

8d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Senior Director of Learning and Development – Originations (Mortgage) leads the enterprise learning strategy for loan origination, overseeing daily training operations while advancing workforce capability aligned to production, quality, customer experience, and compliance objectives. This role is responsible for needs assessment, curriculum design, multimodal training delivery, governance of learning technologies (LMS/LXP), regulatory alignment (e.g., TRID under TILA‑RESPA), and continuous improvement through performance analytics. DESCRIPTION Essential Functions, Duties, and Responsibilities Own the end‑to‑end originations onboarding experience for MLOs, processors, underwriters, and related specialists; define proficiency standards and certification gates. Embed TRID mastery through case‑based exercises, workflow scenarios, and job aids aligned with CFPB compliance resources. Integrate NMLS continuing education context (e.g., SAFE 8‑hour categories) into internal learning pathways, coordinate with approved providers when applicable. Lead quarterly learning reviews that connect training participation with production performance, audit outcomes, and compliance indicators; publish executive summaries and action plans. Standardize facilitation quality through instructor guides, rubrics, calibration sessions, peer observations, and targeted remediation. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.

Requirements

Bachelor’s degree in business, Education, HR/OD, or a related discipline; master’s degree in Human Resource Development/Organizational Development, Adult Education, or MBA preferred.
10+ years of experience in training and learning & development, including 5+ years managing trainers/designers and leading enterprise‑level programs.
5+ years of experience in mortgage operations or sales training strongly preferred.
Professional certifications (ATD CPTD, SHRM‑CP/SCP, or equivalent) are desirable.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management and time management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Strong Microsoft Office skills
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.
Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree in business, Education, HR/OD, or a related discipline; master’s degree in Human Resource Development/Organizational Development, Adult Education, or MBA preferred.
5+ years of experience in mortgage operations or sales training strongly preferred.
Professional certifications (ATD CPTD, SHRM‑CP/SCP, or equivalent) are desirable.

Responsibilities

Own the end‑to‑end originations onboarding experience for MLOs, processors, underwriters, and related specialists; define proficiency standards and certification gates.
Embed TRID mastery through case‑based exercises, workflow scenarios, and job aids aligned with CFPB compliance resources.
Integrate NMLS continuing education context (e.g., SAFE 8‑hour categories) into internal learning pathways, coordinate with approved providers when applicable.
Lead quarterly learning reviews that connect training participation with production performance, audit outcomes, and compliance indicators; publish executive summaries and action plans.
Standardize facilitation quality through instructor guides, rubrics, calibration sessions, peer observations, and targeted remediation.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions