Senior Director of Retail & Rental

Jackson Hole Mountain Resort

19d

About The Position

Jackson Hole Mountain Resort (JHMR) exists to Ignite the Spirit of Adventure. As a premier mountain destination, JHMR delivers world-class guest experiences through exceptional terrain, services, and hospitality. Retail and rental operations are a critical component of the guest journey and represent a significant revenue engine and brand touchpoint for the resort. The Senior Director of Retail & Rental is a senior leadership role responsible for setting the strategic vision, owning full P&L performance, and ensuring operational excellence across Jackson Hole Mountain Resort’s multi-location retail and rental business. This role leads a complex organization of more than 360 employees across numerous branded locations and oversees a large inventory procurement, distribution, and logistics operation. The Senior Director plays a critical role in elevating the guest experience, developing high-performing leaders, and positioning JHMR as an industry leader in mountain retail and rental services.

Requirements

Bachelor’s degree or equivalent professional experience.
7–10 years of progressive leadership experience in multi-unit retail, rental, or a related consumer business.
Demonstrated experience owning and managing a large P&L.
Proven ability to lead and develop large, diverse teams across multiple locations.
Strong financial acumen with the ability to interpret and act on financial and operational data.
Exceptional written and verbal communication skills.
Ability to lead effectively in fast-paced, high-volume, and seasonal operating environments.

Nice To Haves

Senior-level leadership experience within complex, multi-site organizations.
Experience leading large seasonal or peak-volume workforces.
Extensive knowledge of retail operations, buying, and merchandise planning.
Experience with retail and rental software systems and technology platforms.
Experience with omnichannel retail, rental delivery, or logistics-based service models.
Knowledge of and passion for the ski and snowboard industry.

Responsibilities

Set and execute the long-term strategic vision for the retail and rental business in alignment with overall resort objectives and specific to each retail/rental location.
Own full P&L responsibility, including revenue growth, margin performance, expense management, and inventory investment.
Lead annual business inventory and operational planning, budgeting, forecasting, marketing and multi-year growth initiatives.
Analyze industry trends, guest insights, and competitive intelligence to drive innovation and differentiation.
Develop, mentor, and retain leaders and managers while building a strong succession pipeline.
Lead future retail and rental expansion, remodels, and concept development initiatives.
Acquisition of vendor partnerships for volume and top line revenue growth.
Establishes and maintains inventory receipt budget.
Oversee day-to-day operations across all retail and rental locations, including the central inventory warehouse.
Ensure best-in-class merchandise planning, buying, receiving, allocation, and inventory control processes.
Deliver on key performance indicators related to financial performance, guest satisfaction, employee engagement, and inventory turns.
Direct physical inventory processes, reconciliation, shrink control, and system accuracy.
Oversee retail and rental technology systems, including ongoing maintenance and future enhancements.
Manage resort-wide employee uniform programs and promotional merchandising programs.
Cross-Functional Collaboration to identify net resort growth through partnerships and programming with inter operational departments.
Collaborate with Marketing on brand standards, seasonal campaigns, and promotional execution.
Partner closely with HR, Marketing, Finance, Operations, Mountain Leadership, and Guest Services to align people, processes, and resources.
Work with HR and Guest Services to advance leadership development, training programs, and guest service excellence initiatives to develop human capital bench strength.