Senior Director, Product (AI Performance & Risk)

Signifyd

21h•$220,000 - $280,000•Remote

About The Position

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Product The Product organization at Signifyd leads the vision, strategy, and execution of our product portfolio. We work at the intersection of technology, design, and go-to-market to build solutions that help some of the world’s largest retailers grow confidently in the face of fraud, abuse, and operational complexity. We are deeply customer-obsessed — partnering closely with merchants across industries to understand their evolving needs and ensure our products deliver meaningful, measurable impact. From 0-to-1 innovation to scaling platform infrastructure, our team is driven by outcomes, speed, and real-world impact across the entire customer journey. The Role At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance & Risk owns the two metrics that define the company’s success: loss rates and conversion. Signifyd guarantees every approved order. When fraud occurs, the company pays for it. That means the performance of our AI systems directly determines our business economics. This leader owns the product engine behind those decisions. You will lead the product organization responsible for the models, data systems, and decisioning infrastructure that determine whether billions of dollars in ecommerce transactions are approved or declined. Reporting to the Chief Product Officer, you will partner closely with the CTO, Chief Risk Officer, and CEO to drive Signifyd’s next phase of AI performance and product innovation. You will lead a team of senior product managers and work closely with engineering, data science, and risk teams to continuously improve the systems that power Signifyd’s real-time decisions.

Requirements

You operate like an owner
You are comfortable owning outcomes that have direct economic impact. You measure success by business results, not roadmap completion.
You are a product leader with strong commercial instincts
You understand how product decisions translate into revenue, loss economics, and merchant value. You are comfortable working directly with merchants and discussing model performance, risk economics, and conversion strategy.
You have led in technically complex environments
You do not need to be a machine learning engineer, but you have led teams that build and deploy ML systems. You can distinguish between research progress and production readiness.
You move with urgency
You value speed from insight to production impact. In systems where data advantages compound over time, velocity becomes a competitive advantage.
You are a strong people leader
You will lead a team of senior product managers with deep expertise and strong opinions. You create clarity on priorities, set a high bar for outcomes, and earn trust through judgment and execution.
10+ years of product leadership experience
Ownership of PMs or teams that drive major product areas

Nice To Haves

Experience in fintech, payments, ecommerce, fraud, or AI-driven decision systems preferred
Experience working closely with data science or machine learning teams
Demonstrated track record of owning and improving business metrics
Founder or entrepreneurial operating experience is a plus

Responsibilities

Own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.
Improving conversion requires improving decision quality across the full stack, including Authorization Rate Optimization (ARO) at the issuer and bank layer where many false declines originate.
The next phase requires deploying new modeling architectures capable of leveraging our commerce identity network of 90+ billion identities with the depth of data across the entire customer journey.
You will help set the research agenda and ensure a tight loop between modeling innovation and commercial impact.
You will drive the product roadmap that enables the platform to support increasingly sophisticated models while maintaining the speed and reliability enterprise merchants require.
You will drive the expansion and improvement of this system.
You will guide the evolution of the systems that ingest, process, store, and serve the data that powers Signifyd’s identity network and decisioning models.
You will lead product strategy for ARO, working across payment networks, merchant integrations, and internal data capabilities to unlock additional conversion for merchants.