Senior Director, Revenue Cycle Operations
About The Position
The Senior Director Revenue Cycle Operations provides strategic and operation leadership for assigned patient care regions. This role serves as a key partner to Regional Directors of Patient Access and the Associate Vice President ensuring alignment between enterprise strategy, operational execution, and patient-centered access to care. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.
Requirements
- Required Education: Bachelor’s Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.
- Required: 10 years related experience including 5 years of supervisory /management work experience
Nice To Haves
- Preferred Education: Master’s Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field.
- Licensure/Certification Preferred: Certified Healthcare Access Manager preferred
Responsibilities
- Lead executive of patient access strategic priorities and enterprise initiatives
- Provide operational oversight for assigned patient care regions
- Serve as a strategic advisor to Regional Directors of Patient Access
- Champion patient-centered access and equity across regions
- Ensure standardization and consistency of access workflows and performance
- Monitor and improve access KPIs including scheduling timeliness, registration accuracy, and financial clearance
- Identify operational risks and implement corrective action plans
- Partner with clinical, revenue cycle, digital, and IT leaders
- Support workforce development, engagement, and successional planning
- Provide data-driven insights and recommendations to the AVP
- Reduce operational escalations to executive leadership
- Foster a culture of accountability, transparency, and continuous improvement
- Strategic partnership with with Ambulatory, MCVP, and other key stakeholders to ensure seamless execution of strategic priorities and operational excellence
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
