Senior Enterprise Engagement Manager

Parloa • New York, NY

10h • Hybrid

About The Position

Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client.
This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents.

Requirements

• 4+ years of experience in Customer Success, Consulting, or Account Management, working with enterprise or large, multi-stakeholder customers.
• Demonstrated ability to drive strategic value and support digital transformation initiatives within complex organizations.
• Proven track record of translating customer outcomes into measurable business impact and account growth.
• Strong project management and stakeholder management skills, with a clear focus on execution, prioritization, and results.
• Passion for AI, automation, and the ability to translate technical capabilities into clear, customer-relevant business value.
• A curious, proactive mindset with strong ownership—taking initiative, accountability, and driving outcomes from idea to delivery.
• Excellent verbal and written communication and presentation skills in English, with the ability to engage both technical and non-technical audiences.

Responsibilities

• Act as a strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders— representing Parloa as a reliable and value-driving partner.
• Drive customer outcomes by owning success plans, KPIs, and translating data into visible business impact.
• Guide expansion opportunities by shaping clear growth plans within each account, including new use cases, departments, and incremental automation opportunities.
• Oversee implementations by managing cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
• Communicate value and make it visible through compelling narratives, business impact reviews, and executive-level storytelling.

Benefits

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, Unlimited PTO and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed