Senior ERP Analyst

Comfort Systems USA•Houston, TX

About The Position

POSITION OVERVIEW: The Senior ERP Systems Analyst serves as the functional and technical lead for the organization’s ERP platform, with primary responsibility for Infor LN (LN CE) configuration, optimization, stability, and continuous improvement across manufacturing and operational business processes. This role is accountable for end-to-end ERP solution delivery, ensuring that workflows are standardized, scalable, and aligned with business priorities supporting rapid growth, speed to execution, and operational excellence. The Senior ERP Systems Analyst partners with Operations, Supply Chain, Engineering, Finance, and Project Execution teams to translate business needs into sustainable system solutions. The role owns the lifecycle of ERP enhancements (requirements, design, configuration, testing/UAT, deployment, and post-go-live support), drives governance and change control, and partners closely with Integration, Data/Analytics, and PLM teams to ensure ERP processes, interfaces, reporting, and master data work together as a cohesive enterprise system. KEY JOB RESPONSIBILITIES: ERP Ownership & Functional Leadership (Infor LN / LN CE) Serve as the lead ERP analyst and subject matter expert for Infor LN (LN CE), owning configuration, process design, and solution delivery across manufacturing, inventory/warehousing, procurement, planning (MPS/MRP), project execution, and finance-adjacent processes. Lead requirements gathering and process discovery; translate needs into functional specifications and system designs that prioritize scalability, standardization, and maintainability. Configure and maintain LN parameters, master setups, and module settings; ensure system behavior aligns with internal controls and intended business processes. Manufacturing, Warehouse & Operational Enablement Optimize ERP workflows supporting production execution, production orders, labor/material reporting, inventory accuracy, cycle counting, warehouse transfers, shipping/receiving, and multi-site operations. Partner with operations and process improvement stakeholders to reduce manual steps, eliminate workarounds, and improve visibility into production status, inventory position, and execution readiness. Support connected shop floor and warehouse applications where applicable (e.g., SPS JobControl / StockControl) by ensuring LN transactions, master data, and process steps support clean operational execution and accurate reporting. Planning, MRP Health & Supply Chain Process Improvement Own continuous improvement of planning processes including MPS/MRP behavior, exception management, item planning parameters, supplier/lead time settings, and purchasing workflows. Lead periodic MRP “health checks” and root-cause analysis of planning outcomes, including issues related to planned order changes, BOM/routing accuracy, and lead time/supply relationship setup. Collaborate with procurement, planning, and finance stakeholders to improve controls and consistency for purchase order management, receipts, matching, and exception resolution. Master Data, Data Integrity & Controlled Mass Updates Drive ERP data integrity by enforcing standards for item master attributes, routings, BOMs, calendars/resources, vendor lead times, and other critical master data required for planning and execution. Manage controlled mass update/import procedures (templates, required fields, and verification steps) and limit risk through standardization, training, and permission discipline. Partner with Master Data stakeholders and business data stewards (if/when established) to clarify data ownership and improve data quality at the source. Change Control, Testing & Release Readiness (Infor Governance) Own ERP functional change management: coordinate configuration changes, testing evidence, UAT planning, approvals, cutover activities, and post-release validation. Ensure ERP changes follow the organization’s Infor change control expectations for major, minor, and emergency changes, including required approvals and documented testing evidence. Develop and maintain test scripts, UAT checklists, and regression test approaches for core business processes to reduce risk and downtime, especially during monthly maintenance updates and system changes. Support, Troubleshooting & Problem Management Provide advanced troubleshooting and problem management for ERP issues impacting users and operations; identify root causes and implement durable fixes. Partner with vendor support and consultants to resolve complex defects and escalate issues effectively with clear evidence, reproduction steps, and business impact analysis. Improve supportability through knowledge articles, standardized troubleshooting steps, and “first response” procedures for common incidents. Security, Roles & Internal Controls (DEM Roles / Access Governance) Support and maintain role-based access designs and related security configurations (including DEM roles as applicable), ensuring least privilege and appropriate segregation of duties. Coordinate access changes with stakeholders and maintain audit-ready evidence for role updates and approval decisions. Cross-System Coordination (PLM, Integrations, Analytics) Partner with PLM stakeholders to align engineering workflows with ERP execution needs (e.g., released items/BOMs/routings, revisions, effective dates, and downstream planning impacts). Collaborate with Integration teams to validate end-to-end business outcomes for ERP-connected applications and interfaces, including monitoring, exception handling, and process continuity. Collaborate with Data/Analytics stakeholders to ensure ERP data is structured and governed for reporting and enterprise metrics, supporting the organization’s analytics modernization (e.g., Power BI / Microsoft Fabric usage and migration). AI-Enabled Productivity & Responsible Use (as applicable) Leverage AI-enabled tools to accelerate analysis, documentation, test case generation, and knowledgebase creation while ensuring outputs are reviewed for accuracy and handled in compliance with company confidentiality and policy requirements. Identify practical opportunities to apply AI/process intelligence capabilities to improve ERP operations (e.g., exception trend analysis, anomaly detection, workflow bottleneck insights) in partnership with data and business stakeholders. Training, Documentation & User Adoption Develop and maintain ERP training materials, process documentation, job aids, and standard work instructions; conduct training for key users and stakeholders. Support change adoption by communicating impacts clearly, enabling business readiness, and ensuring smooth transitions to improved workflows. All other duties as assigned by TAS.

Requirements

Deep functional ERP expertise with strong preference for Infor LN (LN CE) experience in manufacturing and operations environments.
Strong knowledge of manufacturing workflows, inventory/warehousing, procurement, planning (MRP), and project-driven execution concepts.
Proven ability to lead process improvement initiatives, translate business needs into scalable functional designs, and drive adoption through training and documentation.
Strong analytical and troubleshooting skills; able to diagnose complex cross-functional issues and implement durable solutions.
Strong experience with structured change control, testing/UAT leadership, and release readiness practices.
Working knowledge of integration concepts and the ability to partner effectively with integration teams (API/interface awareness, monitoring, exception handling).
Working knowledge of reporting/analytics concepts and data quality principles; able to partner with BI/data engineering teams.
Familiarity with role-based access and internal control concepts (least privilege, segregation of duties).
Strong communication skills with the ability to influence stakeholders, manage competing priorities, and lead cross-functional collaboration.
Practical AI competency: ability to use AI-enabled tools responsibly to improve productivity while maintaining accuracy, confidentiality, and compliance.
Bachelor’s degree in Information Systems, Business Administration, Engineering, Computer Science, or a related field; equivalent practical experience may be considered in lieu of a degree.
7+ years of hands‑on ERP experience in a manufacturing, engineering, construction, or project‑driven environment, with progressive responsibility and ownership of ERP solutions.
Demonstrated experience leading end‑to‑end ERP initiatives, including requirements gathering, solution design, system configuration, testing/UAT, deployment, and post‑go‑live stabilization.
Proven ability to act as a functional lead and trusted advisor to business stakeholders, translating complex operational requirements into scalable, sustainable ERP solutions.
Experience supporting or partnering with integrations, reporting/analytics, and master data management, ensuring ERP data accuracy and process alignment across systems.
Strong understanding of manufacturing and operational business processes, including production planning, inventory control, procurement, and project‑based execution.
Experience working in growth‑oriented or transformational environments, where standardization, governance, and scalability are critical.
Prior experience collaborating with external vendors, consultants, and system integrators, including managing deliverables and holding partners accountable to timelines and quality standards.
Familiarity with change management, governance, and release management practices within an ERP ecosystem.
Exposure to data, reporting, or analytics platforms (e.g., Power BI or similar) and an understanding of how ERP data supports enterprise reporting and decision‑making.

Nice To Haves

Preferred training/certifications in one or more: Infor LN, ERP process design, manufacturing planning (MRP), IT service management, project delivery, process improvement, data/analytics fundamentals, or AI fundamentals for business/IT professionals.
Infor LN (LN CE) experience strongly preferred, including functional configuration, process design, and optimization across one or more core modules (e.g., Manufacturing, Inventory/Warehousing, Procurement, Planning/MRP, Project Execution, or Finance‑adjacent processes).