Senior Field Application Scientist, Bioinformatics

Element Biosciences•San Diego, CA

7d•$118,000 - $144,000•Onsite

About The Position

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an experienced Senior Field Application Bioinformatics Scientist who will play a pivotal role supporting our growing global customer base. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. We are looking for candidates with a solid background in NGS and cell biology bioinformatics. The hired candidate will need to be physically located in San Diego and be willing to remotely support customers around the globe. This role will report to the Director of Global Field Applications and will be a role at our San Diego headquarters. If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Requirements

PhD in Bioinformatics, Computational Biology, Genomics, or related field
Minimum of 1 year of industry experience in NGS and multiomics pipelines strongly preferred
Background in computer science, bioinformatics, computational biology, mathematics, or related fields
Exceptional development skills, especially in the implementation of novel algorithms
Proficiency in scripting with Python
Knowledge of cloud and related technologies (AWS, Docker) desired
Must be highly motivated and have strong problem-solving ability
Excellent communication and strong relationship building skills
Highly collaborative and adaptable; able to work well within multidisciplinary teams
High degree of comfort navigating technical project discussions
Must be able to work independently and as a team player
Demonstrated account management skills
Frequently moves boxes weighing up to 20 pounds
Must be flexible in working hours as this position may require customer support during non-regular business hours
Must be physically located in San Diego and be willing to remotely support customers around the globe

Responsibilities

Troubleshooting issues related to customers’ bioinformatics pipeline for both NGS and multiomics
Supporting commercial team with their software applications and providing high level product training
Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
Providing strategic and competitive feedback to marketing and product development teams
Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
Delivering remote customer training and workshops
Utilizing service CRM software to accurately identify and document customer opportunities
Collaborating with internal partners to resolve customer issues and improve processes
Infrequent travel to customer sites and commercial meetings is required