Senior Guest Services Representative

Gulf Coast Hotel Management Inc • Centennial, CO

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About The Position

The Senior Guest Services Representative is a team member of the MainStay Suites Denver location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Senior Guest Services Representative is a leadership role, responsible for overseeing the daily operations of the front desk, ensuring smooth check-ins and check-outs, and providing outstanding service to our guests. This role will also serve as a mentor and resources for other front desk associates and as a back-up to the Hotel General Manager. The ideal candidate will have the ability to multi-task, prioritize, and handle pressure in a fast-paced environment. You must have strong leadership and communication skills, and honesty and integrity must be paramount in all that you do.

Requirements

• ability to multi-task
• ability to prioritize
• ability to handle pressure in a fast-paced environment
• strong leadership skills
• strong communication skills
• honesty
• integrity

Benefits

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program
• Quarterly bonus potential of up to $600

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed