Senior HR Services Consultant, Ingalls

The University of Chicago Medicine • Harvey, IL

3d • Hybrid

About The Position

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine Ingalls Memorial Hospital, as a Senior HR Services Consultant, Ingalls. This is a hybrid role with travel to our Ingalls Memorial Hospital location in Harvey, IL, and Hyde Park campus in Chicago, IL as needed.
The Senior HR Services Consultant, Ingalls serves as the first point of contact and subject matter expert for Human Resources policies, processes, and programs for UChicago Ingalls Memorial Hospital. The position fosters a culture of customer service excellence, teamwork, and continuous process improvement by providing exceptional customer service and advice on complex questions/requests from employees, managers, and HR partners/departments.
The Consultant provides support to employees at all levels of the organization, as a liaison to HR departments and providing general guidance and direction on policy application, collective bargaining agreements, grievance processes, compensation, benefits, leave administration, and talent acquisition. This position provides direct support, and guidance, to management, regarding employee performance management, employee relations, labor relations, investigations, organizational changes, and conducts training as required. This position may occasionally interface with Legal Affairs, on complex matters including arbitrations, labor relations issues, and charges of discrimination. The position will also support the HR components of third-party site surveys, site visits, hospital audits, and accreditation reviews. The Consultant will partner with multi-disciplinary teams to drive positive organizational changes, including organizational objectives for engagement, individual and team recognition, diversity, equity, and inclusion.
The work involves a range of situations and challenges requiring the incumbent to exercise a high degree of initiative, resourcefulness, and good judgement such as:
Prioritization and Time Management
Employee and Labor Relations Knowledge
Manager Support for Performance Management
Training and Needs Assessment
Compliance Requirements
Liaison and Partnership with HR leadership
Knowledge of Healthcare, Healthcare Systems and/or Community Hospitals

Requirements

• Bachelor’s degree
• 5+ years of progressive experience in human resources and/or labor relations
• Strong operational and business acumen
• High level of discretion and confidentiality
• Strong Investigation Skills
• Strong attention to Detail
• Ability to multitask in a complex/matrixed organization and/or healthcare system
• Understanding of Title VII of CRA, ADAAA, FLSA, etc.
• Sound, strong decision-making skills
• Excellent written and verbal communication skills
• Negotiation skills and/or familiarity
• Strong presentation skills
• Strong collaboration, partnership and relationship building skills
• Ability to work autonomously, think critically to resolve complex and ambiguous issues
• A high degree of independence in planning, directing, and conducting projects, analysis, and assignments.
• Proficiency in Word and Excel applications, Oracle HRIM systems, and Kronos

Nice To Haves

• Professional in Human Resources (PHR) certification
• Senior Professional in Human Resources (SPHR) certification
• Bachelor's degree in human resources management, labor relations, industrial and organizational psychology, or related degree

Responsibilities

• Manage simple, complex and/or high-profile investigations related to department, procedural or policy violations. This may include, but is not limited to, claims of discrimination, harassment or misconduct.
• Partner with leaders to determine appropriate corrective actions to address findings and behaviors.
• Conduct union grievance meetings between employees (grievant), union representatives/business agents and management, and provide written grievance responses per the collective bargaining agreement for grievance timeline requirements.
• Serve as the point of escalation for employee and manager inquiries regarding day-to-day HR-inquiries and issues, related to the interpretation and application of policy and union contract language, related to PTO, bereavement, attendance, corrective action/discipline, holidays, and compensation.
• Provide consultation, training and support regarding employee relations matters, corrective action and/or performance management process, employee development, employee inquiries regarding union/non-union pay and benefits, etc.
• Partner with management to assess department developmental needs and conduct in-person/virtual training based on the needs of management and/or the department, to support operational goals and objectives.
• Serve as a local HR liaison supporting the onboarding and new hire orientation process and scheduled, bi-weekly training.
• Partner with HR COE’s, including Benefits and Employee Health Management, Compensation, HR Information Technology (HRIT), HR Analytics, and Talent and Organization Capability to promote system-wide programs and to ensure consistent delivery and high participation of those programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level