Senior Implementation Analyst

Fiserv•Omaha, NE

2d•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Implementation Analyst About your role: As a Senior Implementation Analyst, you will independently plan, coordinate, and execute integration projects that deliver output solutions for our clients. You will partner closely with clients, Client Services, Technical teams, the Production Floor, and Project Managers to analyze complex requirements, configure solutions, and lead testing activities. Your work ensures that solutions are deployed effectively to meet client needs and optimize business processes.

Requirements

5+ years of experience performing client IT implementations or integration project work, including requirements documentation and issue resolution.
5+ years of experience performing in-depth analysis and testing on system configurations for technology or output solutions.
5+ years of experience delivering on client projects using Waterfall methodology across all phases of the software development life cycle (SDLC).
5+ years of experience developing business process flows and contributing to technical specification documentation for technology implementations.
Demonstrated experience working directly with external clients and cross-functional internal teams to define requirements, design integration approaches, and deliver technology-based solutions.
Bachelor’s degree in Business, Management Information Systems, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience.

Nice To Haves

4+ years of experience in project management using Agile methodologies in addition to Waterfall.
Experience leading or mentoring other analysts on implementation best practices, documentation standards, and testing approaches.
Experience with output solutions, print/statement processing, or similar production environments.

Responsibilities

Independently analyze and translate complex business processes, including current-state workflows, special client requirements, data sources, processing systems, and output format requirements.
Serve as a trusted liaison and subject matter expert for clients and internal Fiserv partners, providing consultative guidance and recommending effective, scalable integration solutions.
Lead implementation efforts for smaller to moderately complex projects, assuming Project Manager responsibilities as needed and proactively managing scope, timelines, risks, and communications.
Interpret and influence future-state solutions and technical specifications, ensuring requirements are clear, feasible, and aligned with product, operational, and compliance standards.
Collaborate closely with Development, Quality Assurance, Project Management, and Account Management teams to guide solution design and proactively resolve issues across the software development life cycle (SDLC).
Own client setup and configuration activities end to end, serving as a point of escalation for complex configuration, data mapping, or testing issues.
Elicit, document, and validate detailed client requirements; lead internal and client testing efforts; and support deployment planning and cutover activities to ensure successful implementations.
Provide guidance and informal mentoring to junior Implementation Analysts by reviewing work products, sharing best practices, and supporting problem-solving to improve overall team quality and efficiency.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.