Senior Implementation Project Manager-STL

INHABIT IQ•Chandler, AZ

1d•Hybrid

About The Position

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com. At Streamline, we are a dedicated, inventive, and passionate customer focused team determined to change the way multifamily professionals interact with their software. Our enterprise class platform continues to garner enthusiasm and advocacy from multifamily leaders because we not only create software people love, but we also champion the cause of our customers and partners in the industry. As a Sr Implementation Project Manager, you are ultimately responsible for the implementation of the Streamline SaaS platform for your assigned accounts. This is a hybrid role that will require you to frequently multi-task and work closely with team members across other functions including Account Management, Sales, Development, Product, Support, Training and Business Services to ensure customer needs are met while meeting internal objectives.

Requirements

PMP Certification
Advanced proficiency with Microsoft Excel and Microsoft Project
2 to 4 years' experience with Smartsheet or relevant software
Knowledge of SaaS systems preferred; the ability to comprehend highly configurable software.
Ability to work independently and extended hours, if needed, in a fast-paced work environment.
Proven time management skills: the ability to manage multiple initiatives in a fast-paced environment.
Excellent interpersonal skills, including the ability to communicate in a professional, responsive and friendly manner.
Bachelor’s or master’s degree
Understanding of resident facing CRM applications and marketing technology solutions
Strong understanding of fundamental property management workflows as they pertain to business operations.
Ability to interpret customer business goals, objectives, and accountabilities.

Responsibilities

Implement a portfolio of Core and Affordable projects for new and existing customers, ensuring the customer’s property data and business processes are configured accurately, including creating project plans to ensure project deliverables and customer launch dates are met.
Responsible for implementing new customer projects that are greater than 3,000 units, in addition to any other projects that are less than that unit count, as needed.
Assist with customer escalations for the team’s customer projects.
Ensure Project Managers are following consistent methods and best practices
Contributes to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency, or enhance our technical capability.
Work closely with leadership to ensure communication of trends, opportunities for training, identifying problems, and properly escalating of issues