Senior Implementation Specialist, Tax

Thomson Reuters • Frisco, TX

4d • Hybrid

About The Position

As a Senior Implementation Specialist within Pagero’s Projects team, you will lead the successful implementation of e-invoicing solutions for large, multi-national clients. You will be responsible for driving both internal and external project teams from project initiation through to completion, ensuring delivery within scope, timeline, and budget. Managing 10-15 concurrent projects of varying complexity, you will collaborate with stakeholders across North America and Europe, leveraging exceptional communication and organizational skills. The ideal candidate demonstrates strong technical aptitude, with the ability to understand and work effectively with complex technical requirements, while being proactive, highly organized, results‑driven, and committed to client satisfaction. You apply effective leadership in a collaborative environment and proactively anticipate and mitigate project risks. Successfully managing multiple priorities while building strong client relationships is critical to delivering successful outcomes. About the Role As a Senior Implementation Specialist with Thomson Reuters, you will: Act as a specialist in large, cross-functional software implementation team that specializes in e-invoicing solutions. Guide global clients to understand their ONESOURCE Pagero implementation requirements and align expectations. Lead functional and technical workshops, product demonstrations, deliver end-user and super-user training. Use your analytical, project management and problem-solving skills to test client software implementations. Collaborate and lead discussions with internal teams (such as Product, Sales and Support) Mitigate delivery and execution risks through forward planning, scope validation, and early identification of potential constraints. Manage project budgets and financial objectives, ensuring projects are delivered within approved budgets.

Requirements

• Minimum 3+ years of experience leading customer projects, preferably in a global or multinational setting.
• Experience working with global customers and managing projects across multiple time zones.
• Timeline management, budget control, implementation (ERP, SaaS).
• High School diploma or equivalent required; Bachelor's degree preferred.
• Excellent telephone and writing skills, with the ability to communicate effectively with clients and stakeholders.
• Excellent communication skills in English and able to deliver the highest level of customer service to our clients.

Nice To Haves

• E-invoicing is a strong plus.

Responsibilities

• Lead the successful implementation of e-invoicing solutions for large, multi-national clients.
• Drive both internal and external project teams from project initiation through to completion, ensuring delivery within scope, timeline, and budget.
• Manage 10-15 concurrent projects of varying complexity.
• Collaborate with stakeholders across North America and Europe.
• Act as a specialist in large, cross-functional software implementation team that specializes in e-invoicing solutions.
• Guide global clients to understand their ONESOURCE Pagero implementation requirements and align expectations.
• Lead functional and technical workshops, product demonstrations, deliver end-user and super-user training.
• Use your analytical, project management and problem-solving skills to test client software implementations.
• Collaborate and lead discussions with internal teams (such as Product, Sales and Support)
• Mitigate delivery and execution risks through forward planning, scope validation, and early identification of potential constraints.
• Manage project budgets and financial objectives, ensuring projects are delivered within approved budgets.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level