Senior Information Technology Manager, Support

Suno•Boston, MA

1d•Onsite

About The Position

We’re building the first Creative Entertainment company—designed to amplify imagination, where ideas flow into sound and songs become yours. Our platform, powered by the world’s most advanced music-creation model, makes it possible for anyone to turn inspiration into music and experience the joy of creating. Suno is one of the fastest-growing AI startups in the world, backed by leading investors including Menlo Ventures, Lightspeed Venture Partners, Matrix, NVentures, and Hallwood Media. If you love building the function and aren’t afraid to roll up your sleeves, this one’s for you. As the Senior Manager IT Support at Suno, you’ll own our entire corporate technology function across four U.S. offices (Cambridge, NYC, LA, and San Francisco). This is a hands-on leadership role — you’ll be just as comfortable racking a switch or imaging a laptop as you are setting IT strategy and building scalable processes. You’ll start with a small team of 1–2 direct reports and grow the function as Suno scales. That means you’ll be the first responder on tough issues, the architect of our support operations, and the person who hires and develops the next generation of IT talent here. You’ll define what great IT looks like at Suno — from onboarding experience to security posture to the AV setup in every conference room — and you’ll deliver it with a bias toward action, automation, and continuous improvement. Check out our Suno version of the job here!

Requirements

5–7 years of experience in IT operations or technical service management, with at least 2 years directly leading or building an IT support team
Hands-on technical depth across Apple and Microsoft ecosystems — you can troubleshoot a MacBook kernel panic, configure an Intune policy, and set up a conference room AV system in the same afternoon
Ability to manage and support a high performing team.
Strong working knowledge of endpoint management (Jamf, Mosyle, Apple Business Manager, NinjaOne, Intune), identity platforms (Okta, Google Admin Console, Google Cloud IAM, Microsoft Entra/365), and networking (Cisco Meraki)
Managing in office IT/AV software and hardware installation
Experience with hardware procurement, asset lifecycle management, and budget oversight
A track record of automating IT workflows and building scalable, documented support processes
Excellent communication skills — you can explain a network outage to a C-suite exec and coach a junior tech through a tricky ticket with equal clarity
A service-first mindset with strong ownership instincts — you don’t wait to be asked, you see the problem and fix it
Applicants must be eligible to work in the US.
Willingness to travel (up to 10%) to collaborate with team members across Suno office locations.

Nice To Haves

Experience supporting a fast-growing startup or creative/media company
Supporting the AV infrastructure installation for future real estate investment and buildouts.
Familiarity with SaaS platforms like Google Workspace, Google Meet, Slack, and Atlassian tools
Knowledge of disaster recovery planning and business continuity best practices
Bachelor’s degree in Computer Science, Information Technology, or a related field

Responsibilities

Build and lead a small but mighty IT Support team (starting with 1–2 direct reports), owning hiring, coaching, performance management, and career development as the team grows alongside the company
Own IT operations end-to-end across four offices and our remote workforce — including networks (Cisco Meraki), endpoint management (Jamf, Intune, Mosyle, NinjaOne), identity and access (Okta, Google Admin Console, Microsoft Entra/365), AV systems (Logitech, Cisco), and day-to-day support
Deliver a seamless employee experience from onboarding to offboarding — procure and provision devices, manage hardware and software inventory, and make sure every new hire hits the ground running on day one
Drive automation and process improvement to reduce manual toil, establish ticketing workflows, SLOs, and support metrics, and proactively tackle root causes before they become recurring headaches
Establish IT security and compliance standards including device management protocols, disaster recovery plans, and regular audits — creating a strong operational foundation for the rest of the company to build on
Keep Suno’s creative and engineering teams focused on the mission by removing technology friction — stepping in personally during escalations, managing vendor relationships, and delivering IT projects (office buildouts, systems integrations) on time and on budget