Senior Insights Analyst

Paperless Post•New York, NY

20h•$95,700 - $120,000

About The Position

The Senior Insights Analyst is a key member of the Growth Strategy & Insights team. This role reports to the SVP Growth Strategy & Insights and also provides essential support to the Director of User Research & Insights. The ideal candidate has a proven track record in data analysis and insight generation, possessing a strong quantitative mindset to translate complex concepts into clear, actionable learnings and recommendations. They are adept at deriving insights from complex data sets and effectively communicating the findings and implications to diverse audiences. A strong grasp of AI tools and an ability to leverage emerging capabilities for data analysis is also highly valued. This role requires a passion for business growth and a deep curiosity about user behavior. Successful candidates will be highly analytical, proactive, collaborative, and efficient, with strong communication skills and a drive to optimize and improve business performance.

Requirements

Experience: 5+ years of experience working with extensive datasets and analytical tools, demonstrating strong analytical skills.
Technical Skills: Adept at building reports in Looker. Experience with SQL is a plus but not required. Demonstrated experience in applying emerging AI capabilities to accelerate analytical workflows is essential.
Communication: Ability to effectively communicate complex concepts, analyses, and findings in an easy-to-understand and digestible manner to non-technical team members and leadership.
Autonomy & Judgment: Ability to deliver routine responsibilities independently with minimal oversight, while demonstrating good judgment in knowing when to ask for support or input. Possess the tenacity to investigate issues and propose solutions with little guidance from their manager.
Collaboration: Ability to collaborate effectively with team members across a wide range of functions, time zones, and geographies.
Organization & Prioritization: Ability to manage multiple workstreams and tasks related to several concurrent projects. Must be able to clearly identify and communicate progress and blockers, and readily share recommendations with their team, manager, and in meetings.
Adaptability: Comfortable with the ambiguity that is inherent in a fast-paced start-up atmosphere.

Responsibilities

Strategic Diagnostics & Insight Generation: Improve decision-making by enhancing our understanding of user behavior, product interaction, and the core drivers of business performance and growth. Execute high-quality analysis, interpret findings, and communicate them to a wide range of stakeholders. Translate insights into a clear "point of view" that defines the 'why' behind business shifts and recommends the 'what next' for leadership and other stakeholders.
Efficiency & AI Integration: Design and implement AI-driven workflows and automation tools to minimize manual reporting ("admin work") and maximize focus on strategic analysis ("insight work"), thereby scaling the team's output through technological leverage. Collaborate closely with the Data team.
Analytical Growth Planning Lead: Serve as the primary analytical engine for the growth planning process. Independently interrogate internal analytic tools (primarily Looker) and research findings to ensure management decisions are evidence-based rather than intuition-driven.
Executive Reporting & Monitoring: Create, build, and maintain dashboards and reporting systems for ongoing analysis and monitoring of key business metrics. Deliver compelling, digestible, and actionable performance reports that track the health of "Growth Loops" and business KPIs, providing concise updates that drive decision-making.
Research Operations Support: Provide the Director of User Research & Insights with essential research operations support, including survey writing, fieldwork coordination, and analysis, to scale Paperless Post’s research capabilities and capacity