Senior IT Engineer

Pulley

11d•Remote

About The Position

We're seeking a Senior IT Engineer who will be the technical backbone as the lead of our IT and compliance operations. You'll own the infrastructure that keeps our team productive and secure, from our Mac fleet to our third-party integrations. This is a hands-on technical role where you'll research, deploy, and optimize systems while maintaining our security and compliance posture. You'll thrive in our remote-first, high-growth environment if you're passionate about automation, security, and delivering exceptional internal customer experiences.

Requirements

5+ years of experience as a senior IT system administrator, IT engineer, or similar role
Proven experience maintaining and completing audits for common compliance frameworks
Strong knowledge of G Suite, productivity software, AI security, video conferencing solutions, IdM solutions, and MDM platforms
Ability to identify inefficiencies in existing tooling and software and work to resolve them
Proven experience with macOS system administration, support, and scaling for growth
Love automating all things and streamlining business functions
Excellent communication and organizational skills and care about delivering awesome support to all users
Ability to multitask in a challenging and fast-paced environment with a sense of urgency
Comfortable with ambiguity and balancing multiple priorities while focusing on a successful outcome

Responsibilities

Own IT operations end-to-end, including service delivery, escalation management, and a high-quality employee support experience in a remote-first environment.
Administer and continuously improve identity and access management across core systems (SSO/MFA, RBAC, access reviews, and lifecycle governance).
Build and automate onboarding/offboarding and core IT workflows across HRIS, identity, ticketing, asset management, and related tooling
Own the full hardware lifecycle and physical inventory program for company-issued laptops for procurement, provisioning, tracking, refreshes, returns, and secure disposal
Maintain and strengthen IT security and SOC 2-aligned operational controls, including evidence readiness, vendor/software security reviews, and policy-driven best practices
Partner crossfunctionally for vendor, licensing, and procurement strategy to balance cost, security, and operational needs as Pulley scales.
Serve as the escalation point for complex, cross-functional issues using creativity, technical experience, and the tools available to drive scalable resolutions
Create and maintain clear, standardized IT documentation to drive operational efficiency and consistent execution