Senior IT Support Specialist

LifeLinc Corporation•Memphis, TN

13h

About The Position

Under general supervision, the Senior IT Support Specialist delivers a wide range of technical services and strategic support to a rapidly expanding anesthesia management organization. This role requires a self-driven professional who consistently demonstrates sound judgement, a solutions-focused mindset, and proactive service delivery to meet LifeLinc’s operational technology needs. The Senior IT Support Specialist is expected to uphold service excellence while implementing innovative technology solutions.

Requirements

High school diploma or equivalent required; Associate degree or technical certifications preferred (CompTIA A+, Network+, Security+, Microsoft Associate or Expert certifications)
3-5 years of experience in IT support, desktop support, or technical service desk roles
Advanced troubleshooting expertise with Windows 10/11, Mac OS, and common enterprise applications
Strong proficiency in Microsoft 365, Active Directory
Demonstrated expertise in analytical reasoning and problem resolution
Strong customer service and communication skills

Nice To Haves

Experience with VOIP phone systems preferred
Experience with scripting preferred (PowerShell)
Skilled in leveraging remote assistance tools and best-practice support techniques
Experience working with IT automation tools and workflows is a plus
Networking troubleshooting experience
Familiarity with ticketing systems and related processes

Responsibilities

Monitor the ticketing system to ensure timely resolution, proper documentation and SLA adherence.
Document procedures, knowledge base articles, and process improvements.
Participate in and lead vendor engagement, hardware/software evaluations, and procurement recommendations as required.
Diagnose and resolve technical incidents involving Windows/MacOS endpoints, mobile devices, printers and peripherals.
Perform routine maintenance tasks such as imaging, patching, and scripting.
Support enterprise applications, Microsoft 365, Adobe,
Provide remote and onsite support to corporate and field staff.
Contribute to system upgrades, infrastructure changes, and IT modernization initiatives.
Ensure adherence to company security requirements, MFA requirements, and endpoint protection standards.
Lead vulnerability remediation on endpoints and user systems as required.
Assist with planning and execution of IT projects and continuous improvement initiatives.
Maintain accurate asset inventory, lifecycle management, and equipment standards.
Lead IT and departmental process improvement efforts and/or projects as needed.