Senior Lead Product Manager - Common Experiences

BILL•San Jose, CA

About The Position

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. We are seeking a skilled and experienced Lead Product Manager to lead the vision, strategy, and execution for our Integrated Experiences. In this pivotal role, you will be responsible for defining how users discover, navigate, and engage with our product suite, ensuring a seamless and intuitive journey that drives key business outcomes. You will operate at the intersection of user needs, business goals, and technical feasibility, delivering innovative solutions that delight our users and significantly impact our growth. This is an opportunity to shape the foundational user experience for millions, working with a highly talented cross-functional team and influencing product direction across the organization.

Requirements

Demonstrated success owning strategy, roadmap, and delivery for a complex product or domain, ideally in SaaS, fintech, or adjacent B2B/B2B2C environments
Depth in modern product discovery and delivery practices, including user research, experimentation, and data‑informed decision‑making
Strong analytical skills with experience defining product metrics, designing experiments, and translating insights into clear product decisions
Exceptional communication and influence skills, with a track record of driving alignment and outcomes across senior stakeholders and multiple teams
A customer‑obsessed, outcomes‑driven mindset and passion for empowering small and mid‑sized businesses through simple, powerful financial operations products

Responsibilities

Own the vision, strategy, and execution for homepage, wayfinding, and integrated user experiences across domains and products.
Partner with Design and Engineering leads to map and continuously improve end-to-end customer journeys, focusing on navigation, discoverability, and workflow integration.
Identify and close customer experience gaps through deep customer and market research, data analysis, and close alignment with stakeholders.
Drive development and implementation of innovative information architecture, navigation experiments, and homepage features that address customer pain points and enable cross-product adoption.
Create and manage program metrics to measure the business and user impact of your initiatives.
Collaborate with GTM, Sales, Marketing, and CX partners to ensure successful launches and drive adoption of new homepage and wayfinding experiences.
Facilitate sales and customer education, and integrate customer feedback loops (surveys, interviews, analytics) into the product development cycle.
Represent the “voice of the customer” across platform teams and provide strategic guidance on platform-level extensibility, configuration, and scalability.